While this hotel was close to the south rim entrance of the Grand Canyon I was expecting a little bit more out of the room considering it cost over $220 a night for my family of 4.
Even though the fire alarm mistakenly went off for 40 minutes at 3:00 am I was not planning on holding that against them,...
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We stayed at the Grand Hotel in early May for a trip to the Grand Canyon (why else?). The hotel was clean, the lobby was nice. It was conveniant to the entrance to the Grand Canyon. It is a little pricey, but you are a captive audience. There aren't too many other choices. We ate at the restaurant at the...
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My mom and I stayed here for four nights and were very pleased. Unlike what others have said, the front desk was awesome and very friendly when dealing with us. While researching our trip, it didn't look like there was too much around to eat so we went with the option of having a fridge and microwave put in our...
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Dear Valued Guest,
Thank you for informing us of your experience at the Grand Hotel at the Grand Canyon. We appreciate your business and glad to hear that you enjoyed your stay with us. In regards to children playing in the lobby area and elevator, I will do some research and wasn't aware so thank you for letting me know...
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When we checked in for three nights, we learned that each day had a different room rate. The following morningide to the end while picking our preferred spots to stop at on our return trip, we asked the concierge for basic directions on visiting Grand Canyon National Park, which we assumed was a question she hears several times a day....
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Dear Valued Guest,
Thank you for your comments and we appreciate you taking the time to inform us of your experience. I would like to follow up with you and get additional information of your experience with our concierge staff. The hotel is in the process of contacting this guest to get additional information and to resolve to their satisfaction.
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Everything around the Grand Canyon costs too much, & so did our room; but we had a nice stay. The room was a clean double queen, but I unclogged the bathroom sink myself and the hair dryer only worked on low not high. Individual coffee pot & safe, but no refrigerator. Breakfast not included. Dave at the saloon was lively...
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Thank you for taking the time to inform us of your experience. I will follow up with my maintenance team about the sink and hairdryer and get those issues fixed right away. I would like to have a brief conversation to discuss in more detail and find out the room number. I have passed your comments on to the bartender...
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We stayed at The Grand Hotel in February- it was super snowy so a lot of our planned excursions at the Grand Canyon had been canceled. After a day of freezing- we returned to our hotel a little bummed and stopped in the bar. David, the bartender, made our night! He was amazing, entertaining and quick. We had a blast...
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Dear Valued Guest,
Thank you so much for recognizing our bartender. I will let him know about this review and thank him for providing such great service. We may not be able to control the weather but our goal is to meet and exceed the expectations of our guest when they arrive on property. We have over 300 days of...
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Loved it. Arrived late, room was clean, quiet and met our needs. Next morning we overslept, and got to the hotel resteraunt five minutes before breakfast service was done, the staff couldn't have been nicer, they made us feel like we were not inconveniencing them at all.!! Food was delicious. Ten minute drive to the Grand Canyon. What a nice...
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Thank you for your feedback and I am glad that our team was able to accomodate your needs during your visit to the Grand Hotel at the Grand Canyon. It was a pleasure to serve you. I will pass your comments on to the team in the restaurant and thank them for taking care of you during your visit. We...
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Great hotel close to the grand canyon,nice friendly staff,food was good in the dining room with live music nightly. Room was large and very clean, Great hotel would stay there again.
Dear Valued Guest,
Thank you for taking the time to inform us of your experience. I will pass your review on to our staff and recognize them for their efforts. It is great to hear that you enjoyed your stay at the Grand Hotel at the Grand Canyon. We hope you consider staying with us again and we appreciate your...
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We stayed at the Grand Hotel while visiting the Canyon. It was an easy drive to the park and the rooms were decent sized. The front desk staff was friendly and helpful. However, the attached restaurant was really mediocre. The breakfast was overpriced, the atmosphere dark, and service was slow. It's a fine jumping off point for the park, but...
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Dear Valued Guest,
Thank you for taking the time to inform me of your stay at the Grand Hotel at the Grand Canyon. I will recognize the staff at the front desk for service and hospitality. I will also follow up with my team in the restaurant to see what caused the slow service and mediocre experience. We take this...
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I would definitely stay here again. My family and I stayed for two days while visiting the Grand Canyon. This hotel is definitely a great place to stay. They have a nice restaurant for dinner (we ate there both nights). It's a newer hotel so it's modern and clean but charming at the same time. It's a 5-10 minute drive...
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Thank you for taking the time to inform us of your visit. We appreciate your business and will pass on your experience to our staff and recognize them for their efforts. Our team is dedicated to providing a high level of service and we appreciate hearing that feedback. In regards to refrigerators, we have them available and deliver them to...
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