I stayed at this hotel for a seminar that was held in the conference rooms there. I would classify the hotel as a good, middle-of-the-road hotel with good guest amenities and services. The hotel rooms are currently being renovated (the upper floors have already been done) so some rooms may seem old, but the lobby and conference area were very...
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The hotel needs a renovation. I couldn`t have a good bath due to the low shower pressure.
In terms of location just the airport is close to it. You won`t find anything else around.
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I booked this hotel a mere 2 days in advance and received an excellent price via a 3rd party booking website. Check-in and check-out were a breeze and the customer service was excellent. The location of the hotel made it easy to commute to other parts of Phoenix (and suburbs) and return to the hotel at night. Parking was convenient...
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Steve_from_Las_Vegas,
We truly appreciate you taking the time to let us know how we did during your stay! I am glad that you were able to find such a great rate on such short notice. I’m sure it only added value to that rate when you were able to experience the speedy yet friendly service, and also our convenient location....
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Mary at the front desk was incredibly helpful and Jesse Hogan went above and beyond the call of duty to make sure everything was perfect. My will be unforgettable in the best way. Thank you to you both!
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Uhhh_kyle,
It makes me so proud to be part of the same team as Mary and Jessie. Each of them provides wonderful examples of the best customer service each and every day. I certainly hope you come back soon to see both of them soon!
Matt Donaldson
Assistant Front Office Manager
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I recently stayed at this property and was impressed by the great customer service I received from Jesse H. He was able to answer our questions, provide us with requested information and made us aware of the offerings of this hotel. He did this all with a smile on his face!
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Lyn T,
It is no surprise that you were impressed with Jessie’s service. Jessie truly enjoys providing warm experiences for all of our guests, and will do anything to ensure this happens. All of us including Jessie hope you visit us again soon!
Matt Donaldson
Assistant Front Office Manager
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Stayed one night, arriving VERY late (thank you Todd and Sheraton for the prompt airport shuttle pickup). Room was fine, check in painless. The restaurant menu looked interesting, but checked out VERY early, so did not get to investigate. This seems like an average to above average place. Room was clean, no complaints.
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Rowingman,
Thank you for taking the time to give us such wonderful feedback. Todd is an awesome team member and we are certainly lucky to have him. It sounds like you enjoyed your stay but did not get a chance to enjoy our Fire + Spice restaurant. I hope we see you again soon and that you have more time...
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The restaurant Fire and Spice was fantastic! Great menu selection, cocktails an service. Comfortable rooms, great value and very convenient airport shuttle. I will definitely choose this hotel next time I'm in the area.
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Ribbals,
I 100% agree that Fire + Spice is Fantastic! There are so many good options it’s so hard to choose. We are certainly privileged to have such a convenient location close to airport so that we can provide transportation for all of our guests. Thank you so much for taking the time to write us a review and we...
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Going from San Diego to Spain. Stayed overnight to pick up our granddaughter who was arriving from Tucson to travel with us. Then again on our way back after our 10 days in Spain. Loved that they had a convenient shuttle from the airport. Bed & pillow extremely comfortable with such long flying times - very important. Staff helpful enough...
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Karen M,
Thank you so much for your kind words about our hotel and amenities! We are very glad that you were able to enjoy a successful vacation and that we could be a part of it. Thank you for choosing us as your host after your long flights in and out of the country.
We would love to see...
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The front desk staff and service staff at the hotel was great. The waitress and service at the restaurant was really bad, part of it was that I think she wasn't nice, and the other part was that she was stressed out being the only one there to serve dining guest, so with the stress she was unable to fake...
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Chuck29355,
Thank you so much for choosing our hotel for your travels in Tempe. We are glad that you were able to find a great rate for the room and enjoy a comfortable night’s sleep on the Sheraton Suite Sleeper mattress. It truly pains us to hear about an experience that did not reflect our elite services. We have already...
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My recent stay at the Sheraton in Tempe was excellent! Jessie, the front desk clerk, was particularly friendly and helpful during my check-in process. Additionally, I have noticed through traveling that the beds at the Sheraton are exquisitely comfortable! Other perks were the cleanliness of the room with little amenities here and there, the Christmas decor in the lobby, the...
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Queso20,
It goes without saying that Jessie truly is a wonderful person, and we are privileged to have him as part of the team. Those comfortable beds are the Sheraton Suite Sleeper mattresses, and are available online. A tip for the next time you book a room with Sheraton, ask for a "club level" room. That rate will include the...
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202 Reviews
128 Reviews
127 Reviews
