This hotel has no idea of the meaning of 5-star service. No warmth in their manner, but more of a "what do you want" attitude from the bellmen, the front desk, the golf starter, and the bartenders. Our group had 700+ rooms and I heard similar comments from my colleagues. I will give high marks to the service staff that... more

We only stayed at the Phoenician for two nights but had a wonderful time and were impressed by the hotel, it's a true 5 star. The location is great with wonderful views and easy access to Scottsdale, the service was flawless, the property is beautiful and the rooms are large and well equipped. Our room had a sofa and full... more

We stayed for 3 nights in September 2009. The hotel itself is very nice, if a little sprawling, but the Canyon Suites are another level. We were shown around the room thoroughly by the excellent "Ambassador". It really was a huge room with every amenity. The restaurants were all excellent and teh bars well serviced and with great mixologists. The... more

I like The Phoenician. I stay in Scottsdale fairly regularly and I rank it my No.2 hotel there, beaten only by the Royal Palms, the quiet intimacy of which I really love. The Phoenician is much larger and hosts a lot of conventions which inevitably changes the atmosphere somewhat (noisy groups roaming the premises, no room in any of the... more

I reserved a weekend golf getaway for my husband and after looking into, it is adverstised as an 18 hole course when in reality it is not. It is 3 - 9 hole courses and when I made the reservation they did not disclose the fact that one of the nine holes was closed which makes a difference when you're... more

We are stayed at the hotel in December and had an okay experience. The facilities and grounds are well kept and the rooms were updated. However, for a hotel of this class I expected stellar service and I didn't feel that the hotel fully delivered. I needed a car to pick me up and take me back to the hotel.... more

I just recently completed a golf trip to Scottsdale and we could have not been more pleased with our stay at the Phoenician. We have an annual trip usually at Kiawah Island but we wanted to do something differnt this year. My last trip to Scottsdale was seven years ago and I will not wait that long again to return.... more

We just returned from the Phoenician for a convention and it was fabulous. The service was excellent and every amenity was provided. Granted, it was expensive, however, it was worth it. I'd highly recommend the spa and pool area. Heaven on earth! more

My husband and son stayed here on a weekend trip. We found this property very nicely kept, grand, beautiful decor and comfortable. The grounds are expansive and well maintained. The pool area was big enough that it nevefer felt crowded. It was easy to get lounge chairs in the sun or shade. However, there was poor pool side service. The... more