I was attending a conference at the Fairmont next door, but they were full and suggested Zona. My assistant booked a standard room. When I arrived I asked for a room near the Fairmont and was given one. It was dark and small in Casita 9 on the ground floor. I quickly discovered that the wireless signal was very weak...
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Dear Guest,
Thank you for sharing your feedback with us regarding your stay and please accept my sincerest apologies the original room you were provided was not to your expectations. We are revisiting the rooms in that particualr area to address the concerns you mentioned to the best of our ability.
I was very pleased to hear our staff was...
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large suite with sitting area, full kitchen area, bedroom and bathroom. Bathroom was small, could use some updating, cleaning or something. The bed was comfy, nice bedding. No free breakfast, but they have a good restaurant and a bar/lounge. They let us check in early and we could take the free shuttle back and forth to the Barrett Jackson auction....
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Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us. Your feedback is very important to us and we will take it into careful consideration as we continue our efforts to ehance our guests' expereince.
I am very glad to hear your overall experience was positive and our complimentary services assisted in...
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The Zona is right next to The Fairmont and a good location. The staff is very nice and helpful. Food is very good. Bar and pool areas are nice enough. The rooms are more like apartments. However, I found out after we had checked in that they have only remodeled part of their rooms. We had one that was in...
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Dear Guest,
Thank you for taking the time to share your expereince with us. I am very pleased to hear you enjoyed your stay in our newly renovated room offerings.
I would however like to apoloigize your initial accomodations were not to your expectations. I trust our staff attened to your concerns in a timely and efficient manner. 2012 provides...
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We have stayed at the Zona for a number of years and stay 1-3 weeks on a couple of trips every year. It is family friendly and the suite rooms with the full kitchen are great so you don't have to eat out all the time. Their restaurant is very good as well. The pools and hot tubs were warm...
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Reviewed 20 August 2011
Reviewed 30 August 2010
Dear Guest,
Thank you for taking the time to share your experience with us. I am very glad to see you enjoyed your stay to its fullest potential!
As we move into 2012, we cotinue to look for ways to enhance our guest expereince through physical and systematic transformations. We are committed to providing excellence each and every time for...
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I went to Zona for a weekend away. The property was beautiful, all of the staff were super friendly and helpful, and the room I upgraded to was GREAT! My only complaints were: when I first arrived and got into the regular King room they assigned me, I felt like I was in a cave! It was on the first...
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Dear Guest,
Thank you for taking time to inform us of your recent stay.
I am very pleased to hear everything overall went well for you during your stay and the suite accomodations provided the proper experience and comfort you deserve!
I would, however, like to apologize for the challenges you did expereince during your stay. We have very high...
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We frequent phoenix alot and like to stay at different places. I got a killer deal through booking.com for this hotel for 6 nights. The pictures advertised is exactly what you get. It is a really great value for the money. We stayed first in building 2 on the top floor in a 1 br. suite. Although everything was clean...
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Dear Guest,
Thank you very much for taking extra time to comment on your recent stay with us. I am very glad to hear everything overall went well during your stay however also wanted to apologize for the inconveniences you expereinced as well.
I'm glad to hear our staff was responsive to your situation but rest assurred we have circled...
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We used this as a base for 4 days of touring Phoenix. The grounds and property were immaculate. My son enjoyed the 4 swimming pools and moonbathing in the hot tub was a treat. The staff was helping in finding the left behind charger, which is being returned. I wish I had been able to enjoy the poolside fireplace-it looked...
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Dear Guest,
Thank you for taking the extra time to comment on your stay. I'm very glad to hear your stay was enjoyable for you and your son and hope we met all of your expectations.
It is our great priveledge to host your family's stay during your Arizona travels. We will continue to enhance our guest expereince as we...
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This was a real treat !! The buildings were built to be Condos a few decades ago, and have been converted. But they still feel like a condo. Full kitchen, and space to make you feel like you could live there. We stayed in the one-bedroom suite. Amazing! And when we talked to the waitress while having breakfast buffet, she...
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Dear Guest,
Thank you for taking the time to share your expereince with us.
I am very happy to hear your stay was enjoyable and hope we not only met, but exceeded all of your expectations! We are very proud of our suite offerings and the updated work that we have done to them. Only in an effort to ensure...
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Booked and paid online, only to have to pay more when I got there. They've imposed a Daily Fee for 'WiFi and Telephone Access.' Told them I paid online already, they said this was extra. Told them I didn't need these services, they told me its Mandatory.
So keep in mind whatever you pay online, you have to pay an...
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Dear Guest,
Thank you for taking the time to share your expereince with us. Please accept my sincerest apologies the applicable taxes and fees for our hotel were not disclosed with you during your reservation process. It is never our attempt to decieve our guests or hide anything under any circumstance. Our hotel markets our product and charges with our...
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I stayed here for one night in December 2011 on a good deal I got on Priceline. I was still given a choice of bed type at check-in. Room was nicely appointed and relatively average in size. It was clean. Had a nice flat screen TV but was fuzzy as they only got analog signal. Hotel is layed out as...
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Dear Guest,
Thank you for taking the time to inform us about your stay. I am very pleased to hear everything was to your expectation and satisfaction.
We are pleased to announce have recently engaged in a partnership, which will commence in February of 2012, that will provide all of our guest room televisions with HD TV. However I would...
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307 Reviews
693 Reviews
