This hotel /resort(dont let the word resort fool you...it is no resort) is old, run down, with likely some of the most apathetic staff i have ever experienced in my 12 years of business travel. The rooms are standard sized but old. The cleaning staff, took any request it seemed as an interruption to their social visiting with one another.... More

I took my wife, my father, my son and his girlfriend to Spring Training and we stayed three nights in The Shores Villa No. 12, a 3 BR, 3 BA single level condo style. The Good: Very roomy, high def flat screen TVs in LR (large) and all BRs, nice patio overlooking the lake, beds reasonably comfortable. The Bad: No... More

My extended family and I have stayed at the Villas for close to 20 years and it remains a great way to get the space of a rental with the amenities of a hotel. Although its level of "posh" has declined as other hotels/resorts become more flashy, the service remains good (not outstanding). Having your own space (kitchen, living room,... More

my wife and I stayed there for 5 nights 1st night we got a room overlooking the main entrance at 7:00 AM a tour bus parked under our window and kept his motor running until all the noisy tour people were loaded, not a good way to wake up. When we told the front desk we were leaving they found... More

This is one of the worst hotels I have stayed at and the worst kind of hotel. It is a shabby motel masquerading as a somewhat upscale hotel. First of all to call yourself a resort and villa is pretty laughable. This hotel is rundown with 20 plus year old room. The carpet in mine was buckled by the airconditioner... More

I stayed one wek in the hotel for a seminar which was held at the Scottsdale Plaza Resort. I agree with most reports the rooms are just OK. Everything at the hotel needs a renovation and the room furniture has seen better years and no longer satisfy the need of today's business traveller. I would not say that it's bad,... More

We stayed at this hotel the end of Feb. for 6 nights. When arrived was given a mountain view room. The room was adequate, low water pressure in the shower and the view was really the parking lot. We asked for an upgrade for an additional cost. We were given a room that over looked the lake. Very beautiful. The... More

Although the service was great - the hotel was just okay. My company often host our meetings here. I stayed the night only once in September 2012. The room was very old plumbing was looud and I did not feel very safe here. When I returned in February of 2013 for a company meeting, I ended up staying elsewhere. Good... More

Stayed here for a conference. Rooms are quite average, and the grounds are gorgeous. The reason for the low rating has to do with the tendency for everything to be a bit off kilter. Examples: As part of a conference, resort rates were to be waived, they were not. We were charged about $100 for a dinner we did not... More