We spent 1/26/12 in Pinetop, Az. at this hotel. The staff was cordial. We had an accessible room and the bathroom was perfect for my husband who is physically challenged. The bathroom, which is very large, has lots of grab bars in the shower and around the commode. Everything was very clean and comfortable. The mini fridge was so noisy,... More

This property is right off the main road and convenient to restarants, shopping and ski areas. The staff was outgoing, very helpful and pleasant. It was clean, quiet and efficiently run! I would stay here again! More

The staff was very accommodating and knowledgeable. Very will to please in every aspect and very friendly. I highly recommend this hotel to anyone that may find themselves in the area. More

Very nice place to stay and close to many adventures. Staff was very friendly. More

We spent two nights there in Aug. the motel was wonderful, good location, clean rooms, great breakfast fresh baked cookies in the evening. There were a lot of kids but it was very quite in the rooms. But what topped it off was AMI. She was working the desk on the evening shift both nights we were there. What a... More

We stayed overnight at the Holiday Inn Express in Pinetop and were pleasantly surprised. We stay at HI express's from time to time and they are usually fine, clean hotels, with a free basic breakfast, but the one in Pinetop was extra nice. The front desk clerk, I think Amy, was super great. She even called our room after we... More

This hotel was very clean. Free from strange smells. Has an indoor pool and Jacuzzi. An excellent breakfast buffet. Although I’m not a AAA, AARP or a club member the personnel looked for a way to give me a discount on the full rate. Because of that I will be back. More

Set back from the higway with gardens and tress at the back. Better than most Hol Inn Expresses - most friendly & well-informed receptionists More

Housekeeping was inadequate, to the point that it was bizarre. They left empty shampoo bottles behind the toilet. They failed to replace supplies or towels, didn't vacuum, and said they couldn't make beds because of "personal items" left on the bed - um, a pillow and a stuffed animal? Bathroom counters likewise were left uncleaned and wet towels left behind.... More