Overpriced rooms ($100+), overrun with unattended minor children (all hours), in desperate need of maintenance. The once lovely lobby is laden with cobwebs and funiture in need of repair. Don't even think about using the pool, nasty........ We were disappointed in the lack of service as well as another review stated. Not one bartender offered a 'please' or 'thank you'... More

I wish I had read some of these reviews before booking and staying here. We booked for convenience to the ski slopes - DON'T MAKE THE SAME MISTAKE. There are nice places literally 5 minutes down the road - go to them. Everything in the place smells of stale smoke and the second night there, the hotel hosted some private... More

I just stayed for the 3rd time at this Hotel. Service is just regular, I won´t call them lazy, but they are definitely not the best staff (except for the staff at the Rental Shop, those guys are friendly and very helpful). The Hotel is clean and it´s the second nearest one to the mountain, so if your main reason... More

We were going skiing at SunRise Ski resort so we decided to stay somewhere close. What a mistake, the staff are unfriendly, lazy, unprofessional and just dont care. We went to the bar to have a drink and the bartender was more interested in the book she was reading and sitting in her chair then getting us a drink. We... More

I've stayed here twice for business conferences, and the problems never change. Hotel staff provides no customer service, and seems to have no motivation for doing so - complaints are met with blank stares. They got even the basics wrong: they booked me into a co-worker's room so our paperwork was messed up, and then printed the wrong receipt so... More

My girlfriend and I went out of our way to stay here on the last night of a road trip. We figured it would be nice to have something to do in the evening, and since this was a casino and they referred to it as a resort it would be a nice choice. WRONG! The room was $109 after... More

We were on a road trip from LA to Kansas and we decided to stay a night in Pinetop. We picked this hotel and it was awful. There is a Casino in the hotel. Our room smelled so bad!!! Also the rooms were ugly. To get to the yummy restaurant you have to either walk through the smelly casino or... More

First of all let me start by saying the casino help was better than any of the casinos Ive been to in Arizona!! They were the Best and friendly and very helpful in every way. Your restaurant was the worst place Ive ever been to i could have gotten better food at a fast food restaurant!! and the service was... More

never got waited on in restaraunt ended up geting to go food ,food wasnt bad,but some of the buffets are awful,casino is fun as long as you dont have to deal with employees they dont know a thing about customer service,they could take lessons from matazal casino in payson,i live up here and go to casino frequently but deal with... More