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Extended Stay America - Phoenix - Midtown

2.5 of 5
217 West Osborn Road, Phoenix, AZ 85013 (Formerly Extended Stay Deluxe - Phoenix - Midtown)
Hotel amenities
Extended Stay America - Phoenix - Midtown
Ranked #137 of 176 hotels in Phoenix
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41 reviews from our community

    Trip type
Traveller rating
    2
    13
    7
    8
    11
Date Rating
Yuma, Arizona
1 review
4 of 5 stars Reviewed 22 April 2013

Traveling five hours from home with my Mom for her surgery is never a fun or relaxing trip. The staff here went over and beyond to see that we were comfortable and had what we needed. Mom stayed here the night before and the night after her three night hospitalization. If you are needing a place to stay while a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review
24 April 2013

I want to thank you for taking the time to post a review of your stay. It's great to hear that the hotel staff provided great service and that our location was convenient for your visit to St. Joseph's Hospital. We hope your mom's surgery went well! Thank you again for your review. We look forward to seeing you in... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 25 March 2013 via mobile

the staff could use a boost but overall helpful. rooms were clean and well equipped. The location was perfect. Half a block from central Ave. Where u have most of businesses small restaurants and delis. also half a block from transit, buses and light rail. The light rail is a small train that takes u up and down cental ave.... More

Was this review helpful? Yes 1
Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
27 March 2013

Thank you for your great review of our property. I'm glad that our proximity to the lightrail was useful during your stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Grand Junction, Colorado
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 15 March 2013

This is a relatively low priced hotel in a high priced city, and we were here at a particularly busy time ( both spring break and spring training were going on). So we appreciated its advantages and made allowances for some of its shortcomings. The advantages were: A convenient location near the light rail; sidewalks; stores and restaurants in walking... More

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Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
18 March 2013

Thank you for taking the time to complete our survey. We at Extended Stay America Phoenix-Midtown, greatly appreciate your feedback. Please know that we strive to give each guest a great experience. Your comments will be relayed to the entire staff so that we may be able to provide you and all guests with great service everytime. Again, thank you... More

San Diego, California
1 review
1 of 5 stars Reviewed 27 February 2013

Checked in and was given a room with a broken thermostat and a dirty toilet (urine and hair on the seat). Requested another room, toilet has a cigarette burn in it which is more acceptable than obvious urine on the seat. Unfortunately the sheets were wrinkled and stained. Instead of requesting another room to who know's what surprises, I requested... More

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Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
4 March 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there were some issues during your stay. We will look into them to prevent them for future guests. We have increased the number of managers at this location to make sure things like this will not happen again. We hope that... More

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Albuquerque, New Mexico
1 review
1 of 5 stars Reviewed 27 February 2013

I've been traveling on business for more than 30 years. This was absolutely the worst hotel experience I have ever had. I booked the room through Priceline.com using the name your own bid process. This was not a good idea because I received a smoking room with a dirty toilet and furniture with cigarette stains. I tried to change the... More

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Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
6 March 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to move you into a non-smoking room. When using the name your own price tool it does not guarantee smoking preference. When we are not sold out we are happy to move you into a non-smoking room.... More

Phoenix, Arizona
1 review
2 of 5 stars Reviewed 21 February 2013

Hotel management needs to rectify problems that I assume are prevalent throughout the hotel...placing vinyl flooring SHOULD be done after bath-room leak is repaired. When 25sqft of my bedroom adjoining bathroom is "sloshy" something is not right....no wonder room had a "wet bleach " smell....fragrance it was not!!! 2 1/2 hr delay getting into my room is not fair especially... More

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Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
26 February 2013

Thank you for your recent review of your stay. I sincerely apologize for your delay at check-in. Thank you for making us aware of the leak in your room at check-out. Our maintenance person has resolved this issue. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at pmd@extendedstay.com.... More

Phoenix, Arizona
1 review
4 of 5 stars Reviewed 16 February 2013

If you are planning to visit for a single night or weekend, this is a very good place: ideal location, very clean property, more amenities than you might need. For a long-term stay, be prepared to encounter minor issues that start at check-in and conclude with room furnishings. Most staff are eager, however, to resolve issues. Overall a good value... More

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Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
18 February 2013

Thank you for your positive review of our property. I'm glad that your stay with us has been a pleasant one. If there is anything that you might need, please don't hesitate to contact us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

El Segundo
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 February 2013

The hotel staff is NOT so nice. I requested a first floor when making reservations. No promises, but will try. I called two hours before I checked in and was told they had one room left and would reserve it. When I arrived NO ROOM . Staff said that they have been booked for several weeks and unable to give... More

Was this review helpful? Yes 1
Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
18 February 2013

Thank you for your recent review of your stay. I sincerely apologize that your stay with us was not to your expectations. In response to your feedback, I will be working with the front desk to ensure that they communite. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me... More

Graham, USA
2 reviews
2 of 5 stars Reviewed 31 January 2013

This hotel is reasonably priced, close to the light rail system, and has wi-fi included in the room rate plus nice flat screen TVs. The room itself was clean, but there was a very strange odor in the room. The carpet had stains, and the refrigerator was very loud at night. When I came down for breakfast one morning at... More

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Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
8 February 2013

Thank you for your recent review of your stay. The problems with the breakfast and staff response that you described is not acceptable, and I sincerely apologize for your experience. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at pmd@extendedstay.com. We would love to have another chance to... More

Vadodara, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 14 January 2013

The hotel staff is very nice, but with this much money, u really can't expect a 5 star service. The rooms are reasonable. Bathroom lacked basic amenities like shampoo & hair dryer. One has to go to the reception to get those things. The utensils were less in amount in the kitchen. Clean rooms to enter but you will have... More

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Phoenix - Midtown, responded to this review
15 January 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we unable to achieve a 5 star rating during your stay. Please accept my apology. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at pmd@extendedstay.com. We have... More

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Additional Information about Extended Stay America - Phoenix - Midtown

Also Known As:
Extended Stay Deluxe Phoenix - Midtown Hotel
Extended Stay Deluxe Phoenix - Midtown Hotel Phoenix
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
Address: 217 West Osborn Road, Phoenix, AZ 85013 (Formerly Extended Stay Deluxe - Phoenix - Midtown)
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #137 of 176 hotels in Phoenix
Price range (per night): INR3,367 - 5,243
Hotel Class:2.5 star (2.5*)
Reservation Options:
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