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All 176 Phoenix hotels »

Sheraton Crescent Hotel

3.5 of 5
2620 West Dunlap Avenue, Phoenix, AZ 85021
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Ranked #6 of 176 hotels in Phoenix
4.5 of 5 stars 176 Reviews
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176 reviews from our community

What travellers say about this hotel
  • CUSTOMER SERVICE(8)
  • Very nice(7)
  • Club level(6)
  • Gift shop(4)
  • Beds were great(3)
  • Business meeting(3)
  • Entire staff(3)
  • Clean and comfortable(3)
  • Rooms are clean(3)
  • Hot tub(3)
Traveller rating
    102
    34
    17
    14
    9
Only show reviews for Family (31) | Couples (33) | Business (76)
Date Rating
kyle34
Seattle, Washington
Top Contributor
75 reviews
46 helpful votes
4 of 5 stars Reviewed 7 January 2012

If you need affordable lodging on the north side of town, you are unlikely to do better than than the Sheraton Crescent. Situated along I-17, it was a surprisingly full service property offering reasonable rates. SPG members will appreciate the club lounge and reasonably fast WiFi. Their gym is much larger and better equipped than most Sheratons, and open 24... More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
2 February 2012

Kyle, Thank you for your detailed post about our beautiful hotel. We are very lucky to have a location right off the freeway that is easily accessed off the I-17. Our Club Lounge is a great way to get away and relax and do work, while enjoying some food and drinks. I am glad you liked our gym, you are... More

vegasrob
las vegas
Contributor
12 reviews
5 helpful votes
3 of 5 stars Reviewed 5 January 2012

The check-in was great - very nice people. They charge $10 for internet service - that does not work! I hitchhiked off the restaurant across the street and got better service! No vending machines - walk across the street to the convenience store if you want a snack or need anything. At check-out time - one person on duty! She... More

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DonkArizona
Arizona
Contributor
12 reviews
8 helpful votes
5 of 5 stars Reviewed 22 December 2011
2
people found this review helpful

Most people write reviews to alert other travelers of their experiences at hotels. My experience with the Sheraton was a typical stay, everything met my expectations. Little did I know that one month later my typical stay with this particular hotel would exceed my expectations. On November 20th my family was at the Sheraton for my niece's wedding, it wasn't... More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
2 February 2012

DonkArizona, Thank you for sharing this. What a touching story and true testament of our hotel. I am so pleased to hear that we were able to find an item so near and dear to your heart. We hope to welcome you the next time you are in Phoenix. Take Care Frank Kuhns Director of Sales and Marketing Sheraton Crescent... More

Dennis V
Sacramento, California, United States
1 review
5 of 5 stars Reviewed 14 December 2011

Service beyond the beyond. What a fantastic job they do in every respect. They will literally give you the shirt off their back (this is true---they did). When I packed one shirt too little, they gave me their's and made me look better than I could make myself look. Thank you Ms. Walton! More

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bear1455
Lexington Ky
2 reviews
1 helpful vote
5 of 5 stars Reviewed 12 December 2011

My 2 week stay at your hotel was very comfortable. My room was always clean and properly updated every day. The food was always good and service was friendly and accomodating. Thank you for a relaxing 2 weeks. More

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HarleyML
Waseca, Minnesota
1 review
5 of 5 stars Reviewed 12 December 2011

For many years, I've stayed here several weeks every fall. As someone who stays in hotels over 200 nights a year, I can say that the Crescent ranks right at the top for service, value and accommodations. Large pool area, good food and drink in both the bar and restaurant, friendly front desk service, etc... And the most comfortable beds... More

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MLBScouting
Ontario
2 reviews
1 helpful vote
5 of 5 stars Reviewed 12 December 2011

We had another great experience at the Sheraton Crescent. The staff is what makes this property the best around. They are professional, courteous, very attentive and just really cool people to work with. We have used this property for many years and will continue to do so as long as the people we work with remain. We love this property... More

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lachaplin
London, United Kingdom
Senior Contributor
29 reviews
20 helpful votes
5 of 5 stars Reviewed 30 November 2011

This hotel was just amazing. Had no idea we were in for what we got - a 5 star with amazingly clean and comfy rooms with beautiful decor and very friendly staff. All I can say is stay here, the price was so cheap and what you get in return was perfect, the beds were the best we stayed in... More

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ShevonShannon
Tucson, Arizona
1 review
5 of 5 stars Reviewed 29 November 2011

I had my entire family stay at this hotel on the weekend of my brother's wedding, November 19th, 2011. During our stay, the staff at this hotel made the entire weekend perfect. I would like to give special thanks to Mike at the front desk for repeatedly going above and beyond for my family and I. Megan from the front... More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
30 November 2011

ShevonShannon, Thank you for such a personal post. We are thrilled to hear that our family made you and your family at home while you were in town for your brother's wedding. We will make sure to pass on the thanks to Mike, Megan, David and Steve. We are very lucky to have them. We hope to welcome you back... More

KelownaMustang
Kelowna
Contributor
14 reviews
31 helpful votes
3 of 5 stars Reviewed 16 November 2011
1
person found this review helpful

I stayed here over the November 11th weekend as part of a package deal for the Nascar event. Upon arrival my taxi cab driver was having problems putting through my c/c and the valet service were a little rude because of the delay and I seemed to be the one they were giving the gears to. Sorry for not driving... More

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Sheraton Crescent Hotel Also Known As

  • Phoenix Sheraton
  • Sheraton Phoenix
Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021

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Sheraton Crescent Hotel
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