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All 176 Phoenix hotels »

Sheraton Crescent Hotel

3.5 of 5
2620 West Dunlap Avenue, Phoenix, AZ 85021
Hotel amenities
Ranked #6 of 176 hotels in Phoenix
4.5 of 5 stars 178 Reviews
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178 reviews from our community

What travellers say about this hotel
  • CUSTOMER SERVICE(8)
  • Very nice(7)
  • Club level(6)
  • Gift shop(4)
  • Beds were great(3)
  • Business meeting(3)
  • Entire staff(3)
  • Clean and comfortable(3)
  • Rooms are clean(3)
  • Hot tub(3)
Traveller rating
    104
    34
    17
    14
    9
Only show reviews for Family (31) | Couples (33) | Business (77)
Date Rating
jill h
Phoenix, Arizona
1 review
5 of 5 stars Reviewed 14 February 2012 NEW

I love the Sheraton Crescent!! I work for a local school district and we always try to host our events at this fabulous hotel! It's clean, convenient, welcoming and their customer service is absolutely incredible!!! I have worked with Frank Kuhns and Jocelin Meesenburg and felt like every need for our event was more than met! I also like the... More

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MArrington
Auburn, Georgia
Senior Reviewer
8 reviews
8 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

This was a beautiful, relaxing and accommodating hotel. My husband and I stayed on the Club Level, which provided additional amenities. The room and the bathroom were large and comfortable. There is a lounge available to club level guests, which has soft drinks and water, continental breakfast, evening appetizers, computer, printer and television at no extra charge! We also had... More

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piacere
Bend, OR
Top Contributor
81 reviews
88 helpful votes
2 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

This was without question the worst hotel stay or our recent month long road trip and one of the worst stays of memory for a propety in this hotel class. It gets a two point (poor) rating and not a one point (terrible) rating only because the room was clean and the sheets and pillows were comfy. We stayed at... More

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lmbrjckmn
Minnesota
Contributor
17 reviews
4 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW

We enjoyed our stay. The room was clean but could use a facelift. Very dated. We would stay here again. More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
13 February 2012

lmbrjckmn, We are so thrilled to hear that you enjoyed your stay here. While we agree that our hotel could use a facelift, rest assure that our staff make up for this. We are glad that you would come back to see us and we hope we can welcome you soon. All the best, Frank Kuhns Director of Sales and... More

Renea J
Peoria, Arizona
1 review
1 helpful vote
5 of 5 stars Reviewed 10 February 2012 NEW

I had the most wonderful experience while visiting this property! From the time I walked through the door until the time I left the staff made me feel like a queen. Especially Jocelin Meesenburg, Director of Catering. She was a true gem! Not only was the staff amazing but the property is a hidden treasure full of plush trees and... More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
13 February 2012

Renea J, Thank you so much for your kind and thoughtful response. I will pass along you thoughts and comments to the team. I am so glad that Jocelin made your time here extra special, she is truly an assest to us. We hope to welcome you back soon! Take Care, Frank Kuhns Director of Sales and Marketing Sheraton Crescent... More

SpaJumper
San Diego
Reviewer
4 reviews
2 helpful votes
3 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

Pros: Close to freeway, comfy bed, good customer service, Starbucks cafe in lobby, free parking, flat screen TV. Cons: Small and outdated bathroom. Peeling paint and wallpaper, dirty tile, bathtub drainage issure. Yes, the deal was good for the cash & points but I wouldn't stay here again. More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
13 February 2012

SpaJumper, Thank you for taking the time to provide us with positive and negative feedback related to your visit. I am pleased to hear that you enjoy your night of rest in our Sheraton sweet sleeper and that our team showed you great customer service. I am sorry to hear about the areas of concern in your guest room. I... More

Mia C
Prescott, Arizona
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 5 February 2012

It is right across the street from Castles and Coasters, which is a fun mini amusement park with miniature golf. In the hotel there is a nice bar, and computers for guests. We didn't get to eat at the hotel, but they have a nice menu. The hotel room we had was spacious and nice, and even had a (very)... More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
13 February 2012

Mia, I appreciate you taking the time to tell us about your stay at the Sheraton Crescent and your journey to Castles and Coasters. ( That place is a lot of fun) I am glad that our guest room suited your needs and that you liked the pink tiles. I am pleased that you had a chance to check out... More

catermate9
La Pine, Oregon
Reviewer
4 reviews
4 helpful votes
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

This hotel has made major improvements in the past few years. The entire staff are detailed, helpful and more than willing to assist. The food and service in the restaurant is 5 star! I will return. More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
2 February 2012

catermate9, We are pleased to hear that you enjoyed your return to the Sheraton Crescent. It is a pleasure hearing that our staff took remarkable care of you and that service was 5 star! We look forward to taking care of you the next time you return to Phoenix. All the best, Frank Kuhns Director of Sales and Marketing Sheraton... More

Richard A
Enola, Pennsylvania, United States
1 review
1 helpful vote
4 of 5 stars Reviewed 22 January 2012

Thanks for the pet friendly Hotel and a special thanks to Chelsea Poling at the Indigo Restaurant For the wonderful service! More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
2 February 2012

Richard A, Thank you for your post! We were thrilled to be able to host you and your furry friend during your stay in Phoenix. I will presonally pass on the word about Chelsea, we are very lucky to have such a great addition to our team. We hope to see you again the next time you are in Phoenix.... More

AzFr8train
Flagstaff, Arizona
Senior Reviewer
8 reviews
6 helpful votes
2 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

Just had to say that if you book through a third party I.E hotwire or hotels.com or any other they will treat you like you do not belong there. Im even a gold memeber with sheraton and have always stayed on the club level no matter who I book through but the night manager Alan wanted to charge me even... More

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Sheraton Crescent Hotel Also Known As

  • Phoenix Sheraton
  • Sheraton Phoenix
Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021

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