I arrived a bit early because we had business meetings in the hotel, and was quite impressed with the technology used to check in. I only had to swipe my credit card, and they knew who I was, and the computer told me my room was not ready, but that I could input my phone number and they would text... More

The staff is very professional and competent. The rooms are well appointed and some, facing out, have stunning nighttime views. Very romantic evening possible in this setting. More

This place has been renovated nicely. The lobby is now quite nice and the rooms are in good shape with a fresh look. Staff was pretty helpful and check in/out was speedy. It's not up to Hyatt Regency standards in my opinion, but then it's a city hotel, not a resort. Expect a cool, chain feeling a step above your... More

Stay in Hyatts all the time. My three nights were three nights to many. From the check in to the check out, the room, and the places to eat were below average. There was no customer service or attention to detail. The showers lacked water pressure and didnt get hot no matter what time you took a shower.The buffet was... More

Stayed here recently for 4 nights on business. Good downtown location close to Chase Field, US Airways Arena, Convention Center, etc. Very nice hotel with spacious room and balcony. Not your ordinary tiny balcony - very spacious. Staff was for the most part extremely friendly and accommodating. Room had excellent bed with good variety of pillows of different firmness. Large... More

Stayed there this past week (Jan. 20, 2012) while attending a conference and choose the Hyatt because of it's location right across from the Convention Center. When we checked in we were told they could not honor our request for a king size bed, but they would put us on a high floor so we would have a better view.... More

I stayed here on New Year's Eve. The front desk saw that I am Platinum Hyatt Member and gave me a higher floor room with a fantastic view of the East Valley!! There were plenty of parties around the hotel but I did not indulge. Stayed in my room watching movies and surfing the free internet (as Platinum member). The... More

I'm usually not a fan of urban hotels, but this one does a pretty good job of creating a resort type feel. The roof top pool is adequate for catching some sun (sun hides behind the tall buildings at around 3:45pm, at least in January. When I think of Phoenix I think hiking. Of course there are no trails in... More

Overpriced hotel in a good location-close to mass transit, cultural events. No microwave, refrigerator or in room safe. Small coffee maker in bathroom and toiletries were good. No airport shuttle and no free wi-fi in the room either. Staff was helpful and efficient. Room was clean, spacious and modern. The Grill restaurant was OK, and the breakfast buffet was fantastic,... More