i was staying here on business and my experience was poor. our company had been traveling around the country and staying in other holiday inns with good results. my hot water cut in and out, and stopped working on 3rd day. i called the front desk and they said they would fix it. the next morning i took another cold... More

I recently traveled to phoenix with my girlfriend to attend a concert and we stayed at this holiday inn and were extremly pleased with our stay. As other reviews have stated the hotel is not exactly in the heart of downtown however there is public transportation right down the street and getting downtown is quick and easy. Also there are... More

I'm a frequent business traveler and always stay here. My family came with me during a recent stay and I can say without hesitation this hotel treated us with the same top quality service I've been receiving for several years. This Holiday Inn is well managed and maintained, and recruits the very best talent which is very important! I should... More

I recently stayed at this hotel for 8 nights while taking a course a couple of blocks away. The staff were mostly very friendly (especially Melissa who brought up room service and served me in the restaurant), the room was clean, and the bed comfortable. The pool area was great, and the wine servings generous :) I liked that the... More

I love this hotel and it is the only place I stay when visiting Phoenix. The staff is always helpful and extremely courteous. I first started staying here 3 years ago and have never been anything less than thrilled. The low turnover of staff is a good indicator to me that people love working there. As a regular traveler (over... More

Stay was satisfactory. The room I was in was was probably close to the kitchen because I was smelling some kind of cooking aroma from outside the door up to inside my room! Staff seemed friendly, room service closes at 9:30PM, which is inconvenient if you check in late as I did. Parking closer to the hotel is limited, but... More

The worst customer service in the business. The hotel management and restaurant staff are rude and incompetent. More

From the minute I walked in the door, the service at this hotel was extraordinary. Briana, at the front desk, juggles many tasks with ease. I had arrived early in the day, and there was no room available. In between greeting me, checking out someone else, and answering the phone, she took my bags and placed them in a secured... More

If you are in the Phoenix area and are forced to stay in the down-town area, this should be your first option to look at... The wife and i recently had to be in down town Phoenix for an 8am meeting and we didn't want to deal with metro traffic so we searched for hotels in the area. The hotels... More