The Hotel is currently going through an upgrade, there is no Gym or swimming pool avaliable, and the reception area is a mess. Room although clean, had no refrigerator and the A/C unit was noisy. More

It's on me as I meant to book the Holiday Inn Express West (Goodyear) but booked Holiday Inn Phoenix West. I was traveling with my recently graduated 23 year old son; helping him move from Golden, CO to his new job in Tucson, AZ. We stayed in room 321. This is my third stay at a Holiday Inn/Holiday Inn Express... More

This hotel is supposed to be being renovated, but it does not appear to be moving very quickly. I found that the room was not well cleaned. The first thing I look at is the corners, along the baseboard. This area had accumulated dust and noticeable particles of dirt. The shower was not as clean as it should have been.... More

Have stayed here countless times over the past 15 years and the new ownership has made a solid committment to the hotel with the renovated rooms and with more to come I understand. Service great proving that its the people not the building. More

Traveled with young children 8/9 years old. Individual not staying at the hotel grabbed children, stared at them, and spoke suggestively to them. When the issue was addressed with the hotel staff, the individual was not removed from the hotel. On the last night of the stay, multiple individuals were openly smoking marijuana in the hallway. More

I have several minor complaints about this hotel, but first let me say that I was VERY impressed with the staff - every single employee I encountered, from the front desk, to maintenance, to the bartender, even the housekeepers were extremely nice and went out of their way to address my concerns. That said, there were several issues I had... More

We arrived there was a homeless person outside peeing on the sidewalk...the room was not ready...the lobby smelled of lysol ...the carpet was dirty and stained...the room smelled and had sticky bathroom floors with shoe prints on it...the room was facing the highway and was very noisy...there were workmen on manlifts so we kept curtains closed...on wednesday we went out... More

Beware staying here if you book & prepay ahead of time. We were charged $188 after the room had been paid for. Upon trying to contact the hotel directly they phone just rang continuously on several occasions and no one ever picked up. I then contacted Holiday Inn guest relations (not for the specific hotel but the generic online customer... More

Stayed here to go to Spring Training B-Ball. The hotel is right off I-10, so you are close to all the fields. The rooms are in the process of being renovated. My buddy got one with new carpet , but mine was the old style. I would suggest that you try to get a room on the 4th floor. The... More