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BEST WESTERN Phoenix I-17 MetroCenter

2.5 of 5
8101 North Black Canyon Highway, Phoenix, AZ 85021
Hotel amenities
Ranked #44 of 176 hotels in Phoenix
4.0 of 5 stars 82 Reviews
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82 reviews from our community

What travellers say about this hotel
  • Rooms are clean(4)
  • Pool area(3)
  • Very nice(3)
Traveller rating
    25
    34
    13
    4
    6
Only show reviews for Family (18) | Couples (21) | Business (8)
Date Rating
forsyth85
Vail, Arizona
Reviewer
3 reviews
4 of 5 stars Reviewed 20 January 2012

Loved the free access to LA Fitness, only a block away. Super easy to jump on freeway, too. Need to join the 21st century, though, and put in flat-screen TV's. More

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General Manager, General Manager at BEST WESTERN Phoenix I-17 MetroCenter, responded to this review
23 January 2012

We appreciate your feedback and will take your suggestions into consideration for the 2012 improvements. Best regards, Connie General Manager Best Western Metrocenter More

jbelle312008
puerto penasco
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed 15 January 2012

This hotel was in a great location, the rooms were nice and clean. they had a very nice breakfast also. we will stay there again. More

Was this review helpful? Yes
General Manager, General Manager at BEST WESTERN Phoenix I-17 MetroCenter, responded to this review
16 January 2012

Thank you for your positive review and comments! We appreciate your time and loyalty to the Best Western Brand. Best regards, Connie General Manager More

GLF82
Columbia MO
Reviewer
3 reviews
7 helpful votes
2 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We stayed here while attending two college football bowl games, primarily because of the rate and location. The room key had to be reprogrammed 3 times when we returned late at night; we were advised that the maid's room key was probably over-riding ours each day (???). Little security; lobby door propped open late at night. Room heater didn't work... More

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General Manager, General Manager at BEST WESTERN Phoenix I-17 MetroCenter, responded to this review
9 January 2012

We apologize for not meeting your expectation. Please feel free to contact me directly to discuss your concerns, at 602-864-6233, please ask to speak to the General Manager. We strive to provide excellent service and guest satisfaction. Best regards, Connie More

Fl0renceLee
Singapore, null, Singapore
Reviewer
4 reviews
4 of 5 stars Reviewed 4 January 2012

Have many friendly and helpful staff that made my stay there wonderful! It is just next to I-17 so convenient to go anywhere! Have 2 small shopping centres nearby! Only bad thing is during my last 3 nights there, I got bitten by bed bugs! More

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General Manager, General Manager at BEST WESTERN Phoenix I-17 MetroCenter, responded to this review
17 January 2012

We appreciate your review regarding your recent stay at the Best Western Metrocenter. I am interested in speaking with you further, please contact me at your earliest convenience. Please call the hotel directly and ask for the General Manager. Best regards, Connie More

Lorna H
Fort Worth, Texas
Reviewer
3 reviews
2 helpful votes
3 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

Be sure to ask for a room on the side away from the interstate. We stayed here four nights. When we checked in we were told that the rate would be the same reasonable rate for all four nights. When we checked out they had jacked up the price on the last night and wouldn't back down even though we... More

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r b
yuma
1 review
1 of 5 stars Reviewed 11 December 2011

this is the place for you. Just a few feet from the lovely Black Canyon Freeway, you will not get a wink of sleep. Also be prepared for unannounced charges to your bill, such as the "room safe" fee. The price is low for a reason. Don't stay here. More

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General Manager, General Manager at BEST WESTERN Phoenix I-17 MetroCenter, responded to this review
12 December 2011

We are considered a "Highway Best Western Hotel" and location is key for Travelers, there may be some highway noise. We apologize for not meeting your satisfaction and always appreciate your time and feedback. Best regards, Connie More

boss9272
Peoria, Illinois
Contributor
13 reviews
1 helpful vote
5 of 5 stars Reviewed 11 December 2011

Wonderful experience! We arrived @ 2:30 am after a delayed flight & was greeted warmly by night staff. Quick check-in into a CLEAN, spacious comfy King executive room facing the beautiful pool area. Room obviously recently beautifully update. Bed was soooo comfortable. Stayed three nights, close to everything with quick & easy off from the Interstate. Hot breakfast provided by... More

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solotraveler120
Austin, Texas
Contributor
11 reviews
1 helpful vote
5 of 5 stars Reviewed 8 December 2011

Location is superb right off I-17. The hotel is clean, great value, and very friendly staff. The free breakfast is awesome. I will definitely go back anytime I need a place to stay in Phoenix. I highly recommend this to anyone. This place will not disappoint you. More

Was this review helpful? Yes
General Manager, General Manager at BEST WESTERN Phoenix I-17 MetroCenter, responded to this review
12 December 2011

We appreciate your time and positive comments about your stay and look forward to your future visit at the Best Western Metrocenter. Best regards, Connie More

taffy66_10
Newport,South Wales
Reviewer
3 reviews
5 of 5 stars Reviewed 20 November 2011

I used this hotel while on vacation last year due to the great value for money.I was not disappointed this year,the general Manager was on the front desk when I checked in.She remembered me from last year and made me feel most welcome. We reminisced about my stay last year when I arrived in one of the worst hailstone storms... More

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General Manager, General Manager at BEST WESTERN Phoenix I-17 MetroCenter, responded to this review
23 November 2011

It is always our pleasure to see our loyal guests. We are pleased to know that you enjoy your stay with us each time. Thank you very much for your compliments and time in providing your positive feedback. Happy Holidays, Connie More

Julie V
Manitou Springs, Colorado
1 review
3 of 5 stars Reviewed 15 November 2011

Recently rented 3 rooms for 3 nights. Everything was fine with the hotel the first night we were there (with the exception of very noisy neighbors and the intermittantly running air conditioning). The problem arose when we returned for our second night and found that housekeeping skipped 2 of our 3 rooms. We went to the front desk to let... More

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General Manager, Manager at BEST WESTERN Phoenix I-17 MetroCenter, responded to this review
16 November 2011

We apologize for the inconvenience during your stay with us from 11/11-11/14/11. This information is valuable to our continued training and customer service improvements. Best regards, Connie More

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BEST WESTERN Phoenix I-17 MetroCenter Also Known As

  • Best Western Phoenix
  • Phoenix Best Western
Address: 8101 North Black Canyon Highway, Phoenix, AZ 85021

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