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Embassy Suites Hotel Phoenix-North

3.0 of 5
2577 W Greenway Road, Phoenix, AZ 85023
Hotel amenities
Ranked #96 of 176 hotels in Phoenix
3.0 of 5 stars 91 Reviews
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91 reviews from our community

    Trip type
Traveller rating
    19
    28
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Date Rating
BSU82
Fishers, Indiana
Senior Reviewer
10 reviews
4 helpful votes
4 of 5 stars Reviewed 7 February 2012

The rooms are huge, the breakfast is wonderful, grounds and pool are nice, staff friendly and helpful. Yes, not everything is updated yet but neither is my house lol! Nice stay, comfortable quiet rooms, can't complain! More

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yr66
Vancouver, Canada
Senior Reviewer
9 reviews
6 helpful votes
4 of 5 stars Reviewed 18 January 2012

Yes this is an older property and they're not done with all the updating, but everything else was great - complimentary breakfast, complimentary manager's reception (wine, beer etc), service requests follow up, maintenance, pool area etc. The location was convenient for our group (hockey team participating in a tournament for 4 days at nearby rinks), and there's a Walmart nearby... More

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tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
19 January 2012

Dear Valued Guest, Thank you for your feedback and I am happy to hear that you and your group had a good stay here at our hotel. I will be sure and share your positive comments to my staff. It is with our guests feedback that we can determine how well we are doing in taking care of our guests.... More

johnydolittle
Phoenix
Contributor
17 reviews
14 helpful votes
2 of 5 stars Reviewed 3 January 2012
3
people found this review helpful

Please read my review of the Embassy Suites Scottsdale, such a better place. I lived in Phoenix for 10 years and have stayed at this property a few times and been to a few events there. Right as I walked in the door, I regretted moving to this property from the Scottsdale Embassy Suites. There wasn't a soul to be... More

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tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
17 January 2012

Dear Valued Guest, I appreciate you taking the time to write a review about our hotel. It is through our guests feedback that we can determine how well we are doing in taking care of our guests. I want to apologize for the inconvienances you had here at my hotel. I will be sharing your feedback with my staff so... More

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Tazman57
St. Louis, Missouri
2 reviews
2 of 5 stars Reviewed 8 December 2011

We were greatly disappointed when we got to our room. It was very outdated and looked cheap almost like mobile home (trailer) quality. The room rate of $125 per night significantly higher then the Hyatt Place at $98 per night. We will not stay here again. More

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tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
21 December 2011

Dear Tazman57, Thank you for taking the time to write a review about our hotel. It is through our gusts feedback that we can determine how well we are doing in taking care of our guests. I want to apologize for the inconvienances you had with the age of our hotel. We have started doing some updates with our guest... More

JJ_Lune
Bangkok, Thailand
Senior Reviewer
8 reviews
2 helpful votes
3 of 5 stars Reviewed 28 November 2011

The grounds of the hotel are very nice, with several swimming pools and other good amenities for a family. The pool was wonderful for kids. Its very large and never gets deeper then 5 feet. However, the rooms are outdated and poorly set up for business. There is no wireless connection in the rooms, and the wired connection is set... More

Was this review helpful? Yes
tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
30 November 2011

Dear Valued Guest, Thank you for taking the time to send in a review about your stay here. It is through our guests feedback that we can determine how well we are doing in taking care of our guests. I want to apologize for the inconvienances you had here at our hotel. We are in the process of getting wireless... More

rossclan
Vail, Colorado
Senior Reviewer
7 reviews
8 helpful votes
2 of 5 stars Reviewed 18 November 2011

We stayed at this hotel because we have Hilton Honors. The hotel grounds were very nice, and they upgraded our family to a suite. VERY nice! However, the room was very outdated. The master only had a bath tub. The hotel only has wi-fi in the lobby and the ethernet connection in the room didn't work. Thank goodness for smart... More

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tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
21 November 2011

Dear Valued Guest, I want to apologize for the inconvienances you had here at our hotel. I appreciate you taking the time to send in a review about your stay here. It is through our guests feedback that we can determine how well we are doing in taking care of our guests. I will be sharing your comments with my... More

garymiller
Anchorage, Alaska
Top Contributor
137 reviews
184 helpful votes
3 of 5 stars Reviewed 14 November 2011

we stayed for 4 nights. room was nice, comfy beds, nice linens, had refrigerator and microwave, view out the window pool and lovely landscaped grounds, but no wifi, and ethernet in room didn't work, even after having their tech support come to attempt to fix. we had to go to lobby, long walks from most rooms, huge hotel complex. Breakfast... More

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tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
15 November 2011

Dear Gary Miller, I want to thank you for taking the time to submit a review about our property. It is through our guest feedback that we can determine how well we are doing in taking care of our guests. I want to apologize for the inconvienances you had with the internet and our breakfast reception. I will be sharing... More

rleland
San Diego, California
Senior Reviewer
6 reviews
2 helpful votes
2 of 5 stars Reviewed 13 November 2011

This Embassy Suites is not your usual quality Embassy Suites facility. The lobby, pool, and interior grounds are wonderful, but the rest of the facility is very outdated for an Embassy Suites, including rooms. The hotel is very large with long walks everywhere. Parking fairly close to rooms, but if carrying large items or rolling large baggage, elevators are few... More

Was this review helpful? Yes
tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
15 November 2011

Dear valued guest, I appreciate you taking the time to submit a survey about our property. It is through our guests feedback that we can determine how well we are doing. I want to apologize for the inconvienances you had during your stay here. I appreciate the feedback in reference to the ice machines. We will be looking into this... More

truprunbike
Houston, Texas
Contributor
12 reviews
23 helpful votes
2 of 5 stars Reviewed 8 November 2011
1
person found this review helpful

Stayed at this hotel one night for Business. I have stayed at countless Embassy Suites because they are always of similar class. This one did not live up to that level of class I expect. It was really just a nice motel. When I drove in, I thought it looked great. Check in was quick and the appearance of the... More

Was this review helpful? Yes
tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
15 November 2011

Dear Valued Guest, I appreciate you taking the time to submit a review about our property. It is through our guest feedback that we can determine how well we are doing in taking care of our guests. I want to apologize for the inconvienances you had here at my property. I will be sharing your comments with my staff so... More

tawny07
Alaska
Senior Reviewer
6 reviews
12 helpful votes
5 of 5 stars Reviewed 2 November 2011

Got this hotel as a great value on Hotels.com as a last minute special. The check in was a breeze. Our room was dark as others have stated, but very clean and comfortable with a refrigerator and microwave in the room which we always find convenient. The bed was super comfortable. The grounds were very nice with a huge round... More

Was this review helpful? Yes
tgoodman75, General Manager at Embassy Suites Hotel Phoenix-North, responded to this review
15 November 2011

Dear Valued Guest, I want to thank you for taking the time to submit a review about our hotel. It is through our guest feedback that we can determine how well we are doing in taking care of our guests. I will be sharing your positive feedback to my staff. We appreciate you choosing to stay with us and we... More

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Embassy Suites Hotel Phoenix-North Also Known As

  • Embassy Suites Phoenix
  • Phoenix Embassy Suites
Address: 2577 W Greenway Road, Phoenix, AZ 85023

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