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Mainstay Suites Metro Center

2.5 of 5
9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Sierra Suites)
Hotel amenities
Ranked #127 of 176 hotels in Phoenix
2.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    5
    3
    7
    2
    8
Date Rating
LJS2012
Phoenix, Arizona
1 review
1 of 5 stars Reviewed 27 January 2012

Great Front Desk crew but that's where the great ends. Forget what they advertise, the fully stocked kitchen, cable TV, iron, alarm clock and the cookies don't exist! What you get is a barely clean room, no/stained towels, torn sheets and dirty, stained and ripped carpet. Lights out in the parking lot and trash just about everywhere you turn. Don't... More

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rv50
ottawa
Senior Reviewer
6 reviews
48 helpful votes
3 of 5 stars Reviewed 6 January 2012

Nice room with furnished kitchen and breakfast choice included has a reasonable variety. Staff is friendly. We had to ask to get towels for the shower. Restaurants closeby. We stayed at this hotel twice during the last 6 months and did not pay more than 60 $ per night and we though we had a good deal. Well located near... More

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travlr31310
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1 review
1 of 5 stars Reviewed 29 December 2011

The cars, heavy gold chain jewelry, tattoos, scary people, foul language from many different people in various places in the hotel tell me that the place is a pimp, drug using, prostitution business. The place smells bad with smoke and mold. The carpets are filthy. Exterior looks and photos are deceiving. Don't let your kids out of the room alone. More

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phread45
Upland, Calif.
Senior Reviewer
9 reviews
13 helpful votes
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

For an extended stay hotel this property is excellent. Staff always very friendly at check-in, rooms are large and outfitted well (could upgrade tvs though). Nice swimming pool, free breakfast, and wifi. The hotel is a little difficult to get to as is off one-way access road along freeway, but once you figure it out this is no problem. More

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Photomitch
Long Beach, California
2 reviews
7 helpful votes
3 of 5 stars Reviewed 2 December 2011
1
person found this review helpful

I stayed here several yers ago when the plac was brand new and the paint was fresh. You were served Chocolate Chips cookies at the front desk in the evenings and the staff was ready to help. it's years later (about 5 years) and the place is already run down and having problems. I travel to Phoenix for business from... More

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AllieTacoma
Tacoma, WA
Senior Contributor
29 reviews
8 helpful votes
3 of 5 stars Reviewed 1 November 2011

we stayed on the 3rd floor at Mainstay suites which absolutely reeked of cigarettes. our room was a "nonsmoking" room but it still smelled like an ashtray. the other floors were not too bad. The carpets are disgustingly dirty throughout the hotel. I would not let a small child crawl on the floor of our room. That said, the rest... More

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eb4eva
fayetteville
Senior Reviewer
9 reviews
5 helpful votes
5 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

i stayed here for my surgery i had last month. they took good care of me and were very kind and accomodating. rooms were clean and comfortable. i would stay here again. good job!! More

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sal c
c
1 review
1 helpful vote
1 of 5 stars Reviewed 6 September 2011
1
person found this review helpful

16 people went there for a wedding, this was the worse hotel I have ever stayed in, I have stayed in cheaper but nicer & cleaner, the first day bathroom in Lobby there was a roach on the floor I did not say anything cause of the wedding, the carpets lets just say I did not walk barefoot, the washclothes... More

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SWGoodSam
SW USA
Contributor
13 reviews
6 helpful votes
2 of 5 stars Reviewed 18 August 2011

This is an older establishment and smelled of smoke even before we opened our door. We arrived just before 10pm, so it's possible the dim light contributed to an overall dingy feeling. The room seemed a bit small with a double bed, fold out couch, table & 2 chairs with bathroom & kitchen along the other wall. Kitchen had minimal... More

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Anapalacios1
Lakewood, California
2 reviews
1 helpful vote
3 of 5 stars Reviewed 24 March 2011
1
person found this review helpful

The hotel has great potential in that it has the "comforts of home" (i.e., kitchen (2-burner electric stove), silverware, cookware and cooking utensils (allbeit limited), microwave, toaster, coffeemaker, dining table (if you want to save $$ eating out, which is why we picked this place). There was not much dresser space, but we made it work; closet space was fine,... More

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Mainstay Suites Metro Center Also Known As

  • Mainstay Suites Phoenix
  • Mainstay Phoenix
  • Phoenix Mainstay
Address: 9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Sierra Suites)

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