Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the staff and facilities; however, we aplogize that the directions to your room were not correct. To make sure this does not happen we are retraining our staff on the proper check in procedure and making sure they know the easiest... More

Thank you for taking the time to write a review of your stay. The non-functioning items and lack of housekeping you described is not acceptable, and I sincerely apologize for your experience. I am sharing your review with my entire team to ensure that these situations do not happen again in the future. We continually work to improve our hotel,... More

Thank you for taking the time to write a review of your stay. I sincerely apologize that the room was musty and not up to standard. In response to your feedback, I am ensuring that each and every room is inspected and aired out as needed. Thank you again for providing us with your feedback. If you have any additional... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we failed to meet your expectations. In response to your feedback, I am addressing your comments with the entire staff. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay was less than excellent. I apologize that there issues in each of your rooms. I have been working with the team on communicating maintenance and housekeeping issues immediately so the proper repairs can be made. As i... More

Thank you so much for the positive feedback in your post to Trip Advisor. It means so much to us as a company and so much to the staff member you recognized in you response. It really makes everyone here at Homestead Mesa feel all our efforts to make us a home away from home are hitting the mark. We... More

We appreciate you providing feedback about your stay at our hotel. It is with sincere sadness that we read your review. The issues you outlined are not how we would like your experience to be remembered, and for that, I am truly sorry. Please know that I have brought each of your concerns to our Upper Management team and addressed... More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you encountered multiple issues during your stay. In response to your feedback, I am reviewing your review with the housekeeping and maintenance team. We continually work to improve our hotel, so I really appreciate you taking the time to bring these... More

Thank you for taking the time to write a review of your stay. The situation with the key security you described is not acceptable, and I sincerely apologize for your experience. I am addressing this situation with the front desk staff to ensure that a situation of this nature does not happen again in the future. Thank you again for... More