We choose this hotel because we were only staying one night and wanted to be centrally located. It is right on the waterfront. The rooms were nice, breakfast options were huge and the staff professional. I think we would have prefered to be on Thesen Island which is also centrally located and near better restaurants than those on the waterfront.
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Dear binkybird
Thank you for your words of appreciation on TripAdvisor after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.
It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free...
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I stayed here for two nights with a tour group. The first room I was offered seemed rather claustrophobic but I was able to change to a larger, lighter one overlooking the shopping mall, which suited me fine.
I liked the free, unlimited computer use.
Breakfast service was rather slow to start, though eventually there was a good selection of...
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Dear Worldtravellerxyz
Thank you for completing a review on TripAdvisor after you recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We...
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The hotel is really modern and comfortable and it's located in the Knysna waterfront area. It's possible to have dinner in one of the five different restaurants close to the hotel and after it's so nice to have a walk in the marina to see all the sailing boat going back from the ocean. The wireless connection is free, you...
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Dear Miky_IT
Thank you for your words of appreciation on TripAdvisor after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF their exemplary service.
It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me...
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We stayed at this hotel for 3 nights on a 6 night journey along the Garden Route. We ended up wishing we hadn't stayed as long. The service left a lot to be desired and the breakfast was well below average. I had to go around looking for someone to cook eggs and when I did find someone, she started...
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Dear SushmaK,
Thank you for taking the time to complete a review on TripAdvisor after your recent stay at Protea Hotel Knysna Quays,
Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve,...
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This is a very adequate hotel in a really good location. The rooms are clean and are of good size. Unfortunately the service although friendly and pleasant was often disorganised. We had stayed here a few years ago and standards have slipped a bit since then.
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Dear HamishLondon
I refer to the TripAdvisor review that you completed after your recent stay with us. We wish to assure you that your feedback about your service experience at Protea Hotel Knysna Quays is viewed in a serious light.
Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the...
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I a frequent traveller in this area, i get to stay at many different hotels and guest house. Protea hotels have many locations around South Africa with different types of enviroments. when i booked in here yesterday with my group i was welcome by very pleasant staff, who had our room keys and a welcome drink all ready for us...
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Dear Andrew L
GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete an online review, and to assure you that your comments are being used...
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Nice hotel with amazing views of the lagoon and the Knysna Heads. The hotel has a ship like, or motel like feeling and the rooms are double beds but they view was great. The location is fantastic right on the harbor. There are lots of shops (that close at 5 pm) and restaurants that stay open and have wonderfully fresh...
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Dear naomi_steinberger
Thank you for your words of appreciation on TripAdvisor after your recent stay with us at Protea Hotel Knysna Quays. We are delighted to receive your compliments of our hotel and I will certainly congratulate my TEAM for doing a great job!
It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to...
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Staff excellent, hotel great. 4 star. No gym but nice walks and reasonable pool. Right on the waterfront and whilst there are no evening meals there are plenty of restaurants beside the hotel. Some restaurants will even allow you to charge your bill to your room.
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Dear Featofflames35
Warm greetings from the Protea Hotel Knysna Quays!
Thank you for completing a review on TripAdvisor after your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we hope that you...
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Our room had the best view imaginable of the lagoon and Knysna Heads. No balcony but large sliding glass door. The room was spotless and everything in it appeared new. The hotel was very busy (New Year) and breakfast was a shambles. Long queue for eggs and only 1 chef and to make matters worse it was necessary to part...
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Dear rdv
Thank you for completing a review on TripAdvisor after your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We...
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We stayed with you from the 20th-22nd of Decémber 2011. Was absolutely wonderful! Staff are very friendly and helpful. Had such a wonderful time and on our way back to CT we decided to stay over for one more night. Unfortunately a smokers room was allocated to us without us knowing it. As we are non smokers the smell in...
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Dear liezelpace
Thank you for taking the time to complete a review on TripAdvisor and to write down your additional feedback after your recent stay with us at Protea Hotel Knysna Quays.
We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! We rely...
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