We stayed at the hotel in April 2012 and had a fantastic luxury break. The hotel is well above its star rating. The service was excellent and staff very accommodating. For example, we were sitting new the log fire in the lounge and no sooner had the words, 'I think the fire is dying' left my mouth, a staff member... More

Arrived a bit late for our spar treatment due to reason beyound our control. We were given a treatment half of the allocated time due to a fully book spa. Was treated well and enjoyed the massage. Staff very friendly and professional. The use of the other facilaties such as the jacquzzi steam room & showers need to be monitored... More

We stayed at Arabella for Easter, and was blown away by the attention to detail- personalized service, and constant offers to help us enjoy our stay. The standard of the food has drastically improved, even though is a buffet at the main restaurant, felt crafted and personalized. The Hotel is well run, and service is efficient and warm for a... More

I often stayed at Arabella Hotel and Spa in 2011 and unfortunately only had the chance to visit them again in the last two weeks. I have seen some of the other reviews, but I can assure you that the treatment I had was wonderful. Our check-in was seamless, and we were met by a very friendly receptionist, and even... More

One would think that the recession will get everyone in the tourist industry to polish their acts a bit. Certainly not the case at Arabella. The hotel is desperately rundown now and is starting to look very over used. Carperts are just disgusting. The beautiful setting is just about the only nice thing about this place. Service at the bar... More

This hotel has rapidly deteriorated since been taking over by African Prides. Staff are unfriendly, unwelcoming and service is poor all round. This is not a 5 star experience by any means. The rooms are worse for wear. Breakfast is half the choice it used to be. The hotel is not family or child friendly. Don't waste your money here,... More

We just returned from a 2 night say at this hotel and after having such high expectation due to all the "5* reviews" from everywhere we were totally disappointed and after our horrific experience this for us is definitely a 2* hotel! Pity the standard have really lowered since been taken over by African Prides. We had booked to celebrate... More

We just returned from the Arabella Hotel & Spa after a 3 night stay where we celebrated our anniversary - we were treated like royalty for 4 days. We booked a suite which was luxurious and spacious with a balcony with uninterrupted views over the lagoon, meticulously manicured golf course and mountains. We were very fortunate to see an African... More

enjoyed stay here very good service .friendly staff .especially cristelle from room service spa very good