The stay itself here was average...My average means; The amount of money you dole out should = room expectations and amenities.... They should be as grand as the price. A gigantic lobby with design elements coloring a heightened sense only to be stuffed in a shoebox with clean albeit wonderfully stitched sheets. This place is all surface sheen. About the...
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This is a very nice Hotel which is close to the Waterfront and the International Convention Centre. The hotel is a good location for walking to the Waterfront area or the hotel does offer a free shuttle to take you there and pick you up. I like the staff at this hotel, they're always friendly and helpful. The staff at...
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Nice hotel but nothing special. Like any other business hotel. And although it is close to the waterfront, it isn't waterfront. You have to take a shuttle to get to the waterfront shops.
Staff was helpful but the concierge told me we couldnt get tickets to Robben Island unless we stood and waited for cancellations. I went anyway and found...
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Dear Valued Guest,
Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.
Our concierge desk certainly do assist guests in making online reservations for the Robben Island Tour. There are however many instances when the schedule is "sold out" on the...
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I stayed at this hotel last November, as we organised a conference in the close International Convention Centre. Rooms are good and clean, the bed is really comfortable!
Breakfast is excellent, with a wide choice of freshly cooked food.
The staff is really helpful: they gave me South African plugs for my laptop and even an iron.
The restaurant is...
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Dear Valued Guest,
Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.
I am delighted that we were able to deliver on your expectations. Your feedback will certainly be shared amongst our team to ensure service levels are maintained at high...
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I like the staff at this hotel, they're always friendly and helpful whenever I visit. The hotel is a good location for walking to the Waterfront area or the hotel does offer a free shuttle to take you there and pick you up.
Because of the superb location I have to admit I have only ever eaten breakfast in the...
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Dear Valued Guest,
Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.
I am delighted that we were able to deliver on your expectations. Your positive feedback is an encouragement for all the staff.
I would like to thank you for...
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Check-on/out was great, bell hops excellant/resurant staff experienced & plentiful. Free shuttle to Waterfront great. Bar staff freindly & accomodating. The whole experience in Cape Town was fantastic. Throughly recommended.
Dear Valued Guest,
Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.
I am pleased to see that your overall stay was an enjoyable experience. Your comments will certainly be used to address certain issues to improve on our standards.
I...
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Good location,not far from airport,very helpful and smiling south african-style,nice weather as always,the cleanliness is acceptable,room service was quick and tasty,comfy bed,easy to get around.....But what's wrong with the front desk staff? they are so helpful and not really smiling..If the hotel need to improve something,they might need to consider put more staff at the reception desk especially at the...
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Dear Valued Guest,
Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.
Please accept our sincere apologies for the service inconsistencies you experienced at the front desk during your recent stay with us. This is definitely not our standard and the...
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We stayed here for 4 nights in March 2012. Overall, the stay was good. Teh rooms are comfortable, although in a need of renovation.
The staff is very friendly. The location is not at the waterfront, but the shuttle is great and very convenient for the waterfront area and runs throughout the day.
The pool is a bit small for...
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Dear Valued Guest,
Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.
I am delighted that we were able to deliver on your expectations. Your comments will certainly be brought to senior management's attention for discussion so that we can strive...
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Our small group of 3 stayed at this hotel just recently. Check-In & Check-out was fast and easy! The front desk staff, bell hops, restaurant staff, etc. were all so very friendly! The rooms were great, beds comfortable and always clean!
Our first day we decided to walk to the Waterfront. The walk isn't too long but we decided on...
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Dear Valued Guest,
Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.
I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff.
I would like to thank you...
More
No service, they did bot want to help me to check in
Dear Valued Guest,
Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.
Please accept our sincere apologies for the service inconsistencies you experienced during your check-in with us. This is definitely not our standard and the issues you highlighted are being...
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