Was recommended this as we needed two hotels either side of a garden route tour. The first hotel (Victoria junction) was cheaper and less fashionable the other was the fire and ice
First impression, you can see why it's the trend place to be seen. But for a hotel guest, the rooms are small- even for a superior rate. The...
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I stayed in the Fire and Ice Hotel in August 2011 for 2 nights and thorougly enjoyed my stay. The hotel was very modern and the staff was extremely friendly and accommodating. I rented a car and since I am American it took a bit of getting used to driving on the opposite side of the road, but the parking...
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Dear GUEST,
Thank you very much for your awesome review about your recent stay at Protea Hotel Fire & Ice! Cape Town.
GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations.
Thank you for pointing out some of our unique selling points. We were delighted to receive your commendations about the impressive...
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This hotel's expectation created on Internet and reality is as wide as the canyon. The room is so small that you pay an expensive price for a room the size of a Formule one hotel room. The bathroom is so small you hit yourself if you turn. The bed is in such a bad state remember to bring along pills...
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Dear GUEST,
Thank you for taking the time to give us feedback, thus assisting us in continually improving our standards. Congratulations on your wedding anniversary and we wish you many more happy years together.
We would like to take this opportunity to apologise for the disappointment you experienced due to the size of the room & shower, inadequate & uncomfortable...
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This was our first stop on our 3 week South African honeymoon. We enjoyed staying here, the decor was modern and funky, most of the staff were reasonably friendly and it is well located if you want to stay in Central Cape Town. Breakfast was pretty good, with a chef on hand to cook eggs how you like and a...
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Dear GUEST,
Thank you for taking the time to write a review on your recent stay at Protea Hotel Fire & Ice! Cape Town.
Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities.
Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback...
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Very trendy hotel in the Long Street area which has great nightlife. Good welcome and check in was effortless. Parking on site ( lift didn't work). Nice pool but not in sunlight. Adequate gym. We stayed in a superior room, which was small but adequate. Room was well furnished and modern. Bathroom was not private (fortunately the loo was). The...
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Dear GUEST,
Thank you very much for taking the time to write a review about your recent stay with Protea Hotel Fire & Ice! Cape Town.
We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
I would like to appologize for the inconvenience you experienced with regards to...
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Overnight stay in Cape Town in an excellent Hotel with a five star bedroom. Modern decoration but restfull and very quiet. Good English beakfast in the morning served by friendly staff, just what was needed to exlore Table Mountain
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Dear GUEST,
Thank you for the awesome review you wrote about your stay at Protea Hotel Fire & Ice! Cape Town.
It was great having you with us! Thank you for the compliments on our Breakfast, we are delighted you enjoyed it (and exploring Table Mountain too).
I will definitely congratulate the STAFF you mentioned for their friendly service.
If...
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Free Internet, great location, great food, great staff! Oh, and amazing toilets!! Will stay here again.. Loved it!
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Dear GUEST,
Thank you very much for taking the time to write a review about your recent stay at Protea Hotel Fire & Ice! Cape Town.
Thank you so much for your words of appreciation. We are thrilled you enjoyed your stay with us! I will congratulate the STAFF for their outstanding service!
Thank you for also pointing out some...
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The location was pretty good. It was blocks away from long street (good for shopping and food) and it had a great view of table mountain. The food was excellent and the bar in the lobby was a lot of fun. I felt very safe in this hotel at all times. It was a 25 minute walk to the waterfront...
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Dear GUEST,
Thank you very much for taking the time to write a review about your recent stay at Protea Hotel Fire & Ice! Cape Town.
Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.
We do appologize for any misunderstanding on...
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My expectations for this hotel were pretty high, seeing as I just experienced a wonderful stay @ Protea Fire & Ice Melrose Arch. However, quite a few things went wrong during our 4 day stay! The staff was not prepared to accomodate our party of 45. But before this review turns into hotel bashing, please refer below:
Pros:
Welcome champayne...
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Check in was easy and stress free. We were booked into a loft suite, which has two rooms, a lounge, dining room/kitchen and a study/business area. I must admit, having previously stayed at The President and Victoria Junction, I wasn't impressed with the location. But looking out a window and seeing Lion's Head, and the beautiful and quirky decor quickly...
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Dear GUEST,
Thank you so much for your awesome review about your recent stay at Protea Hotel Fire & Ice! Cape Town in one of out Exceutive Suites.
We are delighted to hear that you had such a pleasent stay, and enjoyed the scenic veiws of Lion's Head.
GUEST feedback is imperative for us to ensure that we are meeting...
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