The guesthouse and its owners were pleasant during my stay and the room clean and airy. They did get rooms mixed up so I had to switch halfway through. However I returned to find my credit card charged twice. They've not refunded me for two months, making all kinds of excuses, and not had the courtesy to respond to my...
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Great people to stay with really. I booked the room over the phone with a young, thoroughly pleasant and professional man by the name of Gareth. He was kind, detailed, courteous, and helpful. Upon arrival, I was received at the street, and was helped with my baggage. Pleasantly checked in and was then escorted to my room. The rooms are...
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We stayed here on new year eve complete disaster of a hotel room was mosquito infested. television in room didnt work told us was broken due to weather which was complete crap more like they wanted to save money. asked for money upfront and when we paid was no refund offered when we realised how bad it was charged us...
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Hello,
I am the new owner. I just took over on January 8th.
I am very sorry to hear you had such a bad experience. I cannot excuse the broken promises of the previous owners. As you can see, they were on their way out and obviously not trying very hard.
I can only tell you that we have brought...
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I had booked 7 nights in Escape, but on arrival found that the place is up for sale by auction and we were greeted by somebody thinking we were prospective purchasers. The whole place is tired and grubby with the carpets being worn and dirty. The stair carpet was dangerous in that there were places it was not secured and...
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I spent three nights in this Guest House I have found in internet and I must say that is definetely not a four stars accomodation.
First : apart for the deposit they have charged on my credit card, at the arrival (8,30 pm) the first thing they asked me was to pay all the amount in advance (never happened to...
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Dear Enzo
Thank you very much for your comments. We have improved our services.
e.g
1.We extended our breakfast room and now you can have breakfast on our sun deck overseeing signal hill and spectacular views to the Golf Course.
2. Our breakfast is now filled up with fresh fruits and baked pastries.
3. Staff went on a training course...
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Our welcome was pleasant but even though we had paid a deposit of half the amount, we were asked to settle the bill on arrival. This was the ONLY guest house that did so. In addition we had to pay an extra fee for the use of our credit card - again the only guest house to charge us. Had...
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Dear Guest
Thank you very much for your comments. We have improved our services.
e.g
1.We extended our breakfast room and now you can have breakfast on our sun deck overseeing signal hill and spectacular views to the Golf Course.
2. Our breakfast is now filled up with fresh fruits and baked pastries.
3. Staff went on a training course...
More
My husband and I stayed at the guesthouse escape and we found it nothing but EXCELLENT!!!!!! The room was lovely and the host/ managment/ staff were always friendly, helpful, honest, fair and tried to go the extra mile, if there was something we needed and they were able to do something about it to help. The rooms especially have been...
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Stayed at Guesthouse esCape with my family over xmas and new year. The Guesthouse is your ultimate home away from home. It is run by a mixed couple, Emiley and Frank. My wife was just dignosed with Cancer and it was her dream to see Cape Town. We stayed in the Guesthouse esCape. Due to my wifes severe conditions we...
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