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All 120 Cape Town Central hotels »

The Westin Cape Town

5.0 of 5
Lower Long Street, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Hotel amenities
The Westin Cape Town
Ranked #28 of 120 hotels in Cape Town Central
4.5 of 5 stars 579 Reviews
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579 reviews from our community

What travellers say about this hotel
  • Table Mountain(44)
  • Very good(35)
  • Free shuttle(34)
  • Top floor(25)
  • South Africa(24)
  • Great location(19)
  • Convention center(18)
  • Business hotel(17)
  • Executive club(16)
  • Room service(12)
Traveller rating
    360
    151
    42
    15
    11
Only show reviews for Family (46) | Couples (223) | Business (152)
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 June 2012 NEW

I really enjoyed my recent trip to Cape Town Africa and the VIP service I received at the WESTN was excellent. I was not a VIP but was given great service on that level. The staff made me feel like they really enjoyed their job. They were fun and I enjoyed chatting with them. The rooms were clean to high... More

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See 2 more reviews by RLCOLE1913 for Cape Town Central
Port Shepstone, South Africa
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 May 2012 NEW

My first choice of business hotel in Cape Town is the Westin [previously a Sheraton]. As an SPG member service is extra special and your status as a loyalty member acknowledged at all levels. I have always enjoyed up-grades to the Club Floor which rivals no other in Cape Town. The rooms are well appointed with an African theme that... More

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Big Sky, Montana
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 26 May 2012

From the shuttle service from the airport, to check-in, the room and dining you'll find the people, quality and value amazing. The executive floor breakfast and cocktail hour are first class.

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear Neverabadday Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to having you stay with us at the Westin Cape Town when next your travels take you to Cape Town. be well Friedrich Schaefer GM More

Miami Beach, Florida
2 reviews
5 of 5 stars Reviewed 25 May 2012

I recently stayed at the Westin Cape Town which is not really at the waterfront but across the highway in lower downtown Cape Town .However as I am very familiar with CT the location was fine as I was driving most of the time.The hotel is a typical large American hotel with a very cavernous cold lobby .It is not... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear swmrmmk We thank you for your feedback with regards to your recent stay at the Westin. The Westin Cape town is classified as a Business Hotel, therefore its location opposite the Cape Town Convention Centre is appealing. We do offer a shuttle service to the V & A Waterfront every 30 minuites from the hotel and return. Our Westin... More

Lausanne, Switzerland
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 25 May 2012

I had work in Cape Town for four days with a colleague and I decided we would stay at the Westin. It was a great decision, I had stayed here before and had really enjoyed my stay. I was greeted very quickly and warmly welcomed back to the hotel (even though my last trip here was 2+ years ago). I... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear swissmap Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and we hope to see you again very soon when next your travels take you to Cape Town. be well,... More

ishan23
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 24 May 2012

We had booked using cash + points, and upon check in, we were upgraded to a room on the Executive floor (I am an SPG Gold member). The room was very new and modern, and we loved the heated floor in the bathroom! We had a partial view of table mountain from the room. Free wifi is provided in the... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear ishan23 Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Westin Cape Town and we hope to see you again very soon for your next stay in Cape Town. be well, Friedrich Schaefer GM More

Ontario
Top Contributor
67 reviews 67 reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 23 May 2012

If you have SPG status there is no reason to stay anywhere else. We stayed using cash and points and I have gold status. Internet at this hotel is free and they have a business center in the lobby. We were upgraded to an executive room - i'm not sure if this is common or not - this included the... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear rockohorse I was very pleased to learn how much you enjoyed your stay with us at the Westin Cape Town and I would like to thank you for letting us know how imporessed you were with the service you received. As an SPG Gold and Platinum member, should occupancy allow and upgrade is always offered. The Executive Club Restaurant... More

DUBAI
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 19 May 2012

My last stay in this hotel in november was a tragedy and I did make a very bad review because they deserved it. As a business man I can understand if sometime you screw things up if you make it up to your customer, wel....l they did! I felt like the president of th USA during this stay evrything was... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear FRENCHBIZTRAVELER Your kind comments are greatly appreicated. Customer caer is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to welcome you back to the Westin when next your travels take you to Cape Town. be well, Friedrich Schaefer GM More

Bristol, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 17 May 2012

We had a lovely stay at t0he Westin Cape Town. The room was clean and spacious,bed extremely comfortable, shower was heavenly, views from the room and the spa were to die for, shuttle service to the V&A waterfront was efficient and extremely convenient, valet parking was a nice touch and the valet parking guys and concierge were very helpful and... More

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See 3 more reviews by Shirls2606 for Cape Town Central
Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear Shirls2606 Thank you very much for the positive review of our hotel. We are very happy ro know you enjoyed your stay with us at the Westin Cape Town and we hope to see you again soon for your next stay in Cape Town. be well, Friedrich Schaefer GM More

Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 17 May 2012

For me this hotel was the perfect answer in Cape Town. I'm sure there are some boutique hotels along the beach that rival the Westin, but I didn't find them and the Westin seemed as good as it gets. Pros -Modern, updated and clean throughout. Rooms were great and our room had tremendous views of the port, mtns and downtown.... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear stl_buzz We were delighted to hear that you had a wonderful stay with us at the Westin Cape Town. Thank you so much for choosing the Westin and we hope to welcome you back when your travels take you to Cape Town again. be well, Friedrich Schaefer GM More

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Additional Information about The Westin Cape Town

  • Westin Cape Town
  • Cape Town Westin
Address: Lower Long Street, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Price range (per night):* INR10,010 - 19,292

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The Westin Cape Town
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