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Taj Cape Town

5.0 of 5
Wale Street, Cape Town Central 8001, South Africa
Hotel amenities
Taj Cape Town
Ranked #25 of 121 hotels in Cape Town Central
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342 reviews from our community

    Trip type
Traveller rating
    230
    76
    19
    10
    7
Date Rating
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 22 May 2013 NEW

We arrived at the hotel in the evening after a very long flight and were greeted by an abrasive receptionist on the front desk. She disputed the room rates we had in writing. At breakfast there were frequently no plates available for the buffet. The self service food area was in places, empty for some time and staff had to... More

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Cape Town Central, South Africa
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

I recently enjoyed high tea at the Taj Hotel in Cape Town CBD for the first time. It was a very nice experience - the marble floors and setting was a nice change to my usual high tea favourites (One&Only in the V&A Waterfront, Mount Nelson in Gardens and the Table Bay Hotel in the V&A Waterfront). The staff at... More

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See 11 more reviews by Carin S for Cape Town Central
Mumbai, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW

Great food, hospitality and views to the table mountain. Heated Swimming pool n sauna were good. Very wide selction of Indian breakfast. ClubMountain facing suite has great views, spacious, lovely nespresso machine. close proximity to the waterfront

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GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review
20 May 2013

Dear Valued Guest We are delighted that you enjoyed your recent stay at Taj Cape Town and we thank you for the feedback you provided us with. We do hope to welcome you back sometime in the future. Kind Regards Michael Pownall General Manager More

Gurgaon
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

I stayed in this hotel from 12th to 17th May . Rooms are really good . Indian food served here is very good . Try Pindi Chhole and Mutter , they are very good . Service is good . staff is courteous . location is very good . They provide complimentary drop to city also . Main problem is Internet... More

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See 2 more reviews by travelchampion062 for Cape Town Central
GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review
20 May 2013

Dear Valued Guest We are delighted that you enjoyed your recent stay at Taj Cape Town and we thank you for the feedback you provided us with. We are pleased to announce that our internet offering will be changing. We do hope to welcome you back sometime in the future. Kind Regards Michael Pownall More

London
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

We stayed here on our last night as a treat in November, and what a treat! We were upgraded to a suite with a massive bathroom and our friends had a stunning view of table mountain. Breakfast wasn't included in our room rate but a very nice lady at reception waived the bill and made the stay that much more... More

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GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review
20 May 2013

Dear Valued Guest Thank you so much for your feedback, which I will convey to my team. We certainly hope that you will have the opportunity to visit our hotel in the near future. Kind regards Michael Pownall General Manager More

Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 14 May 2013

We stayed here for 3 nights in the middle of our tour of South Africa. We'd just come in from a surfing expedition and needed a little TLC...that's just what we got! We were picked up from the airport by a very friendly driver, dropped off at the front desk. We got checked in and shown to our room and... More

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GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review
17 May 2013

Dear Michelle G We are delighted that you enjoyed your recent stay at Taj Cape Town and we thank you for the feedback you provided us with. We will most certainly convey this to all the teams involved. We do hope to welcome you back sometime in the future. Kind regards Michelle Pownall General Manager More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 May 2013

I recently returned from spending nine nights at the Taj Cape Town. It was truly one of the best hotel experiences I've ever had. The customer service at the front desk when we arrived was fantastic and they did their best to accommodate our request for a view of Table Mountain. The rooms are very nicely appointed with lots of... More

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GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review
17 May 2013

Dear Travel Fanatic We are delighted that you enjoyed your recent stay at Taj Cape Town and we thank you for the fantastic feedback you provided us with. We will most certainly convey this to all the teams involved. We look forward to welcoming you back in the near future. Kind regards Michael Pownall General Manager More

charlotte
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 12 May 2013

How many times have you seen a "five star" rating with a beautiful lobby only to have a room that's a two star? I was pleasantly surprised with everything here. First, if you're not from South Africa don't expect the same level of customer experience as in an American five star property. It's great, but don't judge based only on... More

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GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review
15 May 2013

Dear Mr Parsley Thank you for taking the time to share your experience, during your recent stay at Taj Cape Town. We will most certainly convey your appreciation on to the entire team. Your positive feedback has opened up a channel with Sales Guru in Johannesburg, thank you. We hope to welcome you back to Taj Cape Town in the... More

Gordon's Bay, South Africa
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 11 May 2013

We sat down outside the Mint Restaurant for breakfast and saw no waiter for 15 minutes, went inside, were seated, ordered and waited 45 minutes for burnt bacon, toast and a rosti that looked like it was bought frozen from a supermarket. It was a thoroughly disgusting and embarrassing experience that we really did not expect!

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GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review
15 May 2013

Dear Fanus Thank you for taking the time to share your disappointment, during your recent visit our Mint Restaurant. Firstly please accept our sincerest apologies for all the shortfalls – we have clearly failed to deliver on the Taj standard that we at pride ourselves on. I can assure you that your experience is certainly not at all typical to... More

London
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 9 May 2013 via mobile

We stayed for 1 night, can't fault the room or general hotel facilities everything is spotlessly clean and in good condition as You would expect. What lets it down is the service, staff are friendly enough, they just haven't been trained properly. White wine stored in a bucket with out any ice in it, isn't right!!. Mineral water that is... More

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GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review
15 May 2013

Dear Valued Guest Thank you for taking the time to share your disappointment, during your recent stay at Taj Cape Town. Firstly please accept our sincerest apologies for all the shortfalls – we have clearly failed to deliver on the Taj standard that we at pride ourselves on. We truly aspire to providing an exceptional Hotel experience to all our... More

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Additional Information about Taj Cape Town

Also Known As:
Taj Cape Town Hotel
Taj Cape Town Hotel Cape Town Central
Taj Cape Town South Africa
Address: Wale Street, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Cape Town Central
#19 Romantic Hotels in Cape Town Central
#22 Luxury Hotels in Cape Town Central
#29 Family Hotels in Cape Town Central
Price range (per night): INR7,725 - 19,036
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
A modern-day landmark in the historic heart of the city, Taj Cape Town blends contemporary elegance and old-world charm in an unforgettable experience. The hotel will continue to uphold the traditions of unparalleled luxury and impeccable service that, for over a century, have been the hallmarks of Taj Hotels Resorts and Palaces. ... more   less 
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Taj Cape Town
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