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All 4 Sun City hotels

The Cascades Hotel

4.5 of 5
PO Box 7, Sun City 0316, South Africa
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Cascades
The Cascades Hotel
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Ranked #2 of 4 hotels in Sun City
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163 reviews from our community

    Trip type
Traveller rating
    52
    66
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    13
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Date Rating
Rio de Janeiro, RJ
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

Wonderful hotel with excellent breakfast, spacious and comfortable room. The pools are a must, with monkeys walking around. It has a mini bird sanctuary and a huge garden to walk or just relax. The entertainment center has great restaurants, theaters, and shops. Make sure to visit the maze (and get your free beer!) and also the crocodile sancturary. Other must... More

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See 5 more reviews by cruiserbrazil for Sun City
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2013

It was our fourth stay here and once again we had an enjoyable time. Central location, easy to reach Valley of Waves, Entertainment Centre and walking trails. There is a heated pool at the hotel which is great during winter.

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Patrick S, Manager at The Cascades Hotel, responded to this review
17 May 2013

Greetings from the Cascades Hotel I would like to thank you for your effort and time to send us the feedback on Tripadvisor - It is much appreciated. We are delighted that you had another wonderful stay with us and for the positive comments provided. Once again, thank you and keep well. Most regards, Patrick Serakwane Hotel Manager More

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 13 May 2013

The Cascades is overall like Sun City : very expensive, low value/money, artificial, oldish. The hotel has not been renovated for years, rates are too high, staff is not trained properly and unhappy to work there. TV offer is poor, no HD, and quality of image is low low low definition. Room staff is erratic, wandering at night in the... More

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Patrick S, Manager at The Cascades Hotel, responded to this review
17 May 2013

Greetings from the Cascades Hotel I would like to thank you so much for the feedback provided on Tripadvisor - It is much appreciated. I acknowledge that a formal respond has been sent to you regarding your experience during your stay at the Cascades Hotel. Hope all is in order. Most regards, Patrick Serakwane Hotel Manager More

San Francisco, Calif
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 May 2013

Sun City, as a whole, is a flat and limited experience that will leave anyone who has been to Vegas or even So Lake Tahoe quite disappointed. A novelty when it opened decades ago, I didnt recognize the place on my return because it had added more resorts but that isnt necessarily a good thing. The Cascades is a step... More

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1 review
2 of 5 stars Reviewed 22 April 2013 via mobile

Cascades was really old fashioned , poor decor and the first family room we were put in was truly terrible . No room to swing a cat and the bed for my two boys was a sofa bed that was so old and a dip that they practically had to sleep on top of each other. It was very expensive... More

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Patrick S, Manager at The Cascades Hotel, responded to this review
17 May 2013

Greetings from the Cascades Hotel I would like to thank you so much for the feedback provided on Tripadvisor - It is much appreciated. We are very much sorry that you did not have pleasant stay with us. We have taken note of your comments regarding the hotel for future developments. Once again, thank you so much and hope all... More

Guildford, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 20 April 2013

We booked two Superior double rooms with one being a family room so we could fit two extra beds for the children. Our family room on the ground floor was far to small for two extra beds so luckily we were able to put one of the children in the other room which was much bigger than ours. We had... More

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Patrick S, Manager at The Cascades Hotel, responded to this review
17 May 2013

Greetings from the Cascades Hotel I would like to thank you so much for the feedback provided on Tripadvisor - It is much appreciated. We are delighted to note the positive comment regarding our staff and the breakfast. I would like to thank you for this and to also apologize for the unpleasant experience – we have taken note of... More

Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 19 April 2013

We were a part of a large group, and the hotel and facilities were very good, however the staff were generally rude, unhelpful and not very effective. It didn't happen to me, but some of the people in the group had left small amounts of money in the room and it was stolen, restaurants and surrounding areas were very good.

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Patrick S, Manager at The Cascades Hotel, responded to this review
17 May 2013

Greetings from the Cascades Hotel I would like to thank you so much for the feedback provided on Tripadvisor - It is much appreciated. We have taken note of the comment regarding the staff and positive feedback provided. I would like to thank you for this and to also apologize for the unpleasant experience. Please note that necessary measures have... More

Houston, Texas
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 18 April 2013

We went to the Cascades Hotel in March 2013. The grounds are beautiful and the view from my balcony room was fabulous. However, I would strongly suggest to anyone staying at this hotel to lock up your electronic devices no matter how big or small, apparel, documents and cash is a given. I made the tragic mistake of leaving my... More

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Patrick S, Manager at The Cascades Hotel, responded to this review
17 May 2013

Greetings from the Cascades Hotel Thank you so much for taking time and efforts to provide us with feedback regarding your stay at the Cascades Hotel – It is much appreciated. I would like to acknowledge that formal respond has been sent to you and the matter resolved accordingly. Most regards, Patrick Serakwane, Hotel Manager More

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 16 April 2013 via mobile

As part of a tour of SA we stayed for a couple of nights at the cascades in Sun City. The overall experience was great but there are some areas which let this fabulous place down. Positives Great complex and options available for a fantastic experience. We went to the water park which was great although again a little tired,... More

Was this review helpful? Yes 2
Patrick S, Manager at The Cascades Hotel, responded to this review
17 May 2013

Greetings from the Cascades Hotel Thank you so much for taking time and efforts to provide us with feedback regarding your stay at the Cascades Hotel – It is much appreciated. Please note that we have taken note of all the comments raised and would like to rest assure you that necessary measures have been taken into account. I would... More

Hoedspruit, Limpopo
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 9 April 2013

We spent Easter weekend in suite 1201 a room number that we will not forget in a hurry. It was pure luxury from the moment we arrived, with Champaign on ice for a special occasion and all the luxuries one could wish for. While sipping the Champaign looking out from our veranda, over the pool and surrounding area, the thoughts... More

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See 8 more reviews by HappyChappie2010 for Sun City
Patrick S, Manager at The Cascades Hotel, responded to this review
16 April 2013

Greetings from The Cascades Hotel We are in receipt of your feedback regarding your stay at The Cascades Hotel. It is exciting to hear that you had a great time with us and we were at your service. Thanks for your time and efforts to send us feedback - much appreciated!! Most regards, Patrick Serakwane Hotel Manager The Cascades Hotel More

 
 
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Additional Information about The Cascades Hotel

Also Known As:
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades Sun City
Address: PO Box 7, Sun City 0316, South Africa
Phone Number:
Region: South Africa > North-West Province > Sun City
Amenities:
Bar/Lounge Business Centre Casino Fitness Centre Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Sun City
Price range (per night): ₹ 16,520 - 28,072
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course ... more   less 
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