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Protea Hotel The Winkler

4.0 of 5
R538 Numbi Gate Road, White River 1249, South Africa
Hotel amenities
Protea Hotel The Winkler
Professional photos
10 traveller photos
Ranked #4 of 8 hotels in White River
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    5
    16
    3
    1
    2
Date Rating
Johannesburg, South Africa
Senior Contributor
31 reviews 31 reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Disappointing”
3 of 5 stars Reviewed 29 May 2012 NEW

Even though the grounds are very spacious, and the atrium looks spectacular when you walk in, this hotel leaves a lot to be desired. The staff are not consistent in service, and the food was not up to the 4 star rating that they have. The rooms are okay... but not very spacious, and the hotel is noisy! There is... More

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Bloomsburg, Pennsylvania
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“WE WERE ROBBED”
1 of 5 stars Reviewed 6 April 2012
2
people found this review helpful

Our tour group with SMARTOURS was robbed while at dinner. 4 rooms had jammed safes, they took cameras, cell phones, credit card receipts and jewelry.......Don't feel too protected as it was an inside job and 2 security guards were arrested. The 'turn-down' maid goes in the front door and unlocks the back door and leaves the curtains open..

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
17 April 2012

Dear Guest, As per our communication in the recent week, we are extremely glad to hear that we have been able to restore confidence in the management at the hotel as well as the hospitality offered by the Protea hotel group. Thanks to all parties involved (you and your tour group, hotel management, Protea management and SmartTours) we have been... More

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Up North, Michigan
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Stay away!”
1 of 5 stars Reviewed 5 April 2012

Our room was robbed while we were eating dinner in their restaurant. Money and camera were stolen. Others in our tour group experienced the same.

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
10 April 2012

Dear Mr and Ms Burmester, On behalf of the entire team at Protea Hotel The Winkler, we sincerely regret the inconvenience caused to you by the room theft experienced while staying with us. I can assure you that the incident is certainly not reflective of the levels of safety and security we strive to offer to every single guest of... More

Louisville, Kentucky
Senior Contributor
41 reviews 41 reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
“Great Stay”
4 of 5 stars Reviewed 16 March 2012

I loved this hotel for the most part. The grounds, lobby, pool, etc were wonderful....very peaceful. The rooms were good, nothing special but very adequate. Some minor problems. While the internet is free, you have to use it the lobby/bar area and it is VERY slow. Had trouble with hot water in the shower. It took forever to warm up... More

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
17 March 2012

Hi Chris, Great comments from such an experienced TripAdvisor reviewer! Much appreciated... Apologies for the lack of sufficient water pressure during your stay. This issue has already been discussed with the maintenance team and addressed accordingly. I am also glad to inform you that we are in the process of an extensive menu and buffet service revamp, in order to... More

Luxembourg City, Luxembourg
Senior Contributor
46 reviews 46 reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
“Recommended”
4 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Hotel grounds are lovely (small terrace area off patio door of rooms) and kids well catered for both in terms of food and facilities. Nice bar snacks / area. Comfortable room with all you need for a one night stop en route to Kruger. Park the car opposite entrance to room so easy to unlaod luggage etc. Reception very friendly... More

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
13 February 2012

Thank you for the kind recommendations and your lovely feedback on your recent stay with us while enjoying the Kruger Park area. I will definitely pass on your detailed review to all team members involved. Looking forward to welcoming you and your family back soon! Yours sincerely, Charmaine Kotze - General Manager Protea Hotel The Winkler More

South Africa
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Fantastic stay”
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

12 adults and 2 children stayed here for just one night, and we wished we could have stayed longer, this hotel was just fantastic from start to finish. The check-in was seamless, quick and efficient, the rooms are large and beautifully decorated, either with a king bed, or a queen and single bed for the family rooms. The pool area... More

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
24 January 2012

Fantastic review! We thank you for your kind words and are thrilled to hear you have thoroughly enjoyed your stay with us. See you back soon at Protea Hotel The Winkler! Warm regards, Charmaine Kotze - General Manager Protea Hotel The Winkler More

New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Beautiful hotel, but some minor issues”
4 of 5 stars Reviewed 21 December 2011
1
person found this review helpful

This hotel was breathtaking. The views were absolutely beautiful. The rooms were spacious, bright and cheerful. The bar area and common rooms had a very cool, South African decor that made them welcoming and fun. Service was excellent. I had to change rooms because there were an unusual number of bugs in my room, but the staff was helpful in... More

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
24 January 2012

Thank you for the positive comments on your experience when staying at Protea Hotel The Winkler. We will most definitely share your constructive criticism on the food quality with the team and improve on our restaurant product delivery. All of us at the hotel sincerely hope you will allow us the opportunity to welcoming you back soon! At your service,... More

Cape Town Central, South Africa
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Excellent value here”
4 of 5 stars Reviewed 4 December 2011 via mobile

Stayed with my family in a corner suite with splendlid views over the valley. This place has a retro feel and have been revamped recently. It has that old school SA large country hotel feel. I like it. Its perfect for kids with the enormous grounds, they can roam free for hours. Further adding to old school feel is the... More

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
24 January 2012

Dear Guest, Excellent comments, especially your remarks around the service experienced. I will most definitely share your feedback with the entire team at the hotel. Looking forward welcoming you back soon upon your next visit to the Kruger Park area... Yours sincerely, Charmaine Kotze - General Manager Protea Hotel The Winkler More

Central New Jersey
Top Contributor
50 reviews 50 reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
“Beautiful Scenic Hotel”
4 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

I thoroughly enjoyed my stay at this hotel. I had booked a trip to South Africa through and tour company and this was the hotel that was chosen for our stay close to Kruger National Park. The hotel is setup more like a motel verses hotel, but it's in a quiet scenic area. The backyard area is huge with a... More

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
24 January 2012

Dear Guest, Dear Guest, Thank you for your constructive feedback and overall positive comments on your stay with us. Its much appreciated. We have already addressed the issues raised around the service experience at the front desk and our restaurant and will be able to provide you with a better experience upon your return to our beautiful hotel. Greetings from... More

Maputo, Mozambique
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Great spot, very quiet and pleasant.”
4 of 5 stars Reviewed 3 October 2011

Just outside White River (2 miles max) but feels like a world away. Mountains in the background, beautiful views, very quiet, even on a weekend. The common areas were spotless and the bar had a nice terrace to chill while reading a book or a having a sundowner. Pool was not used but looked very tidy. The hotel is also... More

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Hotel_Management2010, General Manager at Protea Hotel The Winkler, responded to this review
17 October 2011

I am delighted to receive your commendations on your experience at our hotel and to hear that our team has lived up to the promise by providing you with genuine and true hospitality. Thank you for choosing to stay at Protea Hotel The Winkler and we look forward to welcoming you back again soon. Warm regards, William Bruntnell - General... More

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Additional Information about Protea Hotel The Winkler

R538 Numbi Gate Road, White River 1249, South Africa
Price range (per night):* INR5,592 - 10,681

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