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Protea Hotel Umhlanga Ridge

4.0 of 5
14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Hotel amenities
Protea Hotel Umhlanga Ridge
Professional photos
17 traveller photos
Ranked #10 of 19 hotels in Umhlanga Rocks
4.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    5
    17
    3
    1
    1
Date Rating
Benoni, South Africa
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
“World Class Service”
5 of 5 stars Reviewed 29 May 2012 NEW

There are very few hotels that I have stayed in that offer such great service during a major event such as Indaba. Protea Hotel Umhlanga Ridge really made sure that our time when we got back from Indaba ran like getting back to home base. The hotel assisted in have a special mothers day breakfast which was priceless. All members... More

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Port Louis, Mauritius
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Business over Indaba”
5 of 5 stars Reviewed 26 May 2012

I stayed at this hotel before in September but only for one night. This time I stayed for 5 nights during Indaba on business. As a business hotel it is tops and ticks all the boxes - big, very comfortable bed, clean fresh and high quality linen, huge power shower, ample space to work. Breakfast was tops with an excellent... More

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Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
28 May 2012

Dear LenJackson Thank you!! Your congratulations are appreciated and has caused much excitement amongst the TEAM! It is always rewarding when we succeed in achieving the Protea Hotel’s GUEST service vision of ‘Anticipating, Meeting and Exceeding our GUEST expectations! Thank you for taking the time to let us have feedback on your recent stay with us. We are delighted that... More

Madrid, Spain
Senior Contributor
21 reviews 21 reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Great for business or leisure”
4 of 5 stars Reviewed 17 May 2012

It has been my third stay at this hotel, and I keep enjoying the convinience of the location, with great shops and restaurants across the street. Nice modern and confortable rooms and beds, and helpful staff

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Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
18 May 2012

Dear Syllia Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about our facilities, service and location. Thank you for choosing to stay at the Protea Hotel Umhlanga Ridge and we look forward to welcoming you back soon. Please do not hesitate to contact us... More

Roma
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“The service is excellent”
4 of 5 stars Reviewed 13 May 2012

The hotel is about 20mins from Durban but in an area where there are several shops and a huge shopping mall (getaways Mall) so you have just to cross the road to find whatever you need. The best of the hotel is certainly the level of service, the whole staff and managers till the general manager that I meet almost... More

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Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
16 May 2012

Dear Danysker Thank you for taking the time to let us have feedback on your recent stay with us. I am delighted to hear that you found the TEAM friendly and efficient and the hotel comfortable. I would really appreciate a direct mail from you with further comments regarding housekeeping so that I am able to address the areas in... More

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“A regular for us in Durban”
4 of 5 stars Reviewed 12 May 2012 via mobile

My wife and I have stayed at the Protea Hotel at Umhlanga Ridge five times now because of its central location and tidyness. The hotel is situated right opposite Gateway and is 5 minutes away from both the freeway and Umhlanga Rocks beach. Underground parking is available and is charged at R50 per day. We quite enjoy being able to... More

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Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
14 May 2012

Dear MrMin Thank you for taking the time to inform us of your recent experience at our hotel. Please allow me to offer our most sincere apologies for the fact that we did not meet your expectations. There is absolutely no excuse for you to experience problems with the bathroom extractor, telephone in room, hotel’s service in general and charges... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Marvelous”
4 of 5 stars Reviewed 9 May 2012 via mobile

Classy, professional staff, very good service ad value for money

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Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
11 May 2012

Dear Valued GUEST The TEAM and I are very excited to have received your positive feedback – thank you for taking the time! Please let us know if we can be of any further assistance to you. We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge! Kind regards Tina Cattaneo General Manager More

Durban, South Africa
Senior Contributor
21 reviews 21 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“convenient hotel”
4 of 5 stars Reviewed 2 May 2012

trendy hotel, conveniently situated on the doorstep of gateway shopping centre. normal sized room, big shower.

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See 2 more reviews by zza007 for Umhlanga Rocks
Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
4 May 2012

Dear Valued GUEST Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about our facilities and location. Thank you for choosing to stay at the Protea Hotel Umhlanga Ridge and we look forward to welcoming you back soon. Please do not hesitate to contact us... More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“True Ubuntu Hospitality”
4 of 5 stars Reviewed 30 April 2012

We were welcomed with a warm sincere friendly smile, by the security guards and front desk staff, and of course the aroma of the buffet being prepared sent me to a trance. I like that the hotel is at such close proximity to the biggest shopping mall in the Southern Hemisphere: Gateway. Perfect for shopaholics like myself. I like the... More

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Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
2 May 2012

Dear Valued GUEST Thank you for your feedback with regards to you recent visit. We are pleased to hear that you enjoyed your stay with us “on the ridge”! Please do not hesitate to let us know if we can be of any further assistance to you. We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge... More

London
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Good hotel for an odd location”
4 of 5 stars Reviewed 5 April 2012

I understand that Umhlanga is where things are happening in the Durban area. However, be aware that this hotel is not in Umlhanga Rocks itself (there is another Protea there) but 20 minutes walking uphill from there (or a short 7 mins taxi ride). This one is right across a huge shopping centre which will be a haven if you... More

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Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
11 April 2012

Dear Valued GUEST Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about our facilities, service and location. Thank you for choosing to stay at the Protea Hotel Umhlanga Ridge and we look forward to welcoming you back soon. Please do not hesitate to contact... More

Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“What a disaster!”
2 of 5 stars Reviewed 15 March 2012
1
person found this review helpful

This holiday was going to be amazing, we were both looking forward to spending time as a family and just relaxing! 3rd March 2012 - We had booked into the Protea Hotel Umhlanga Ridge for 2 days because I had bought the Cosmo magazine and they we running a Valentines special where you could pay for one night and get... More

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Tina Cattaneo, General Manager at Protea Hotel Umhlanga Ridge, responded to this review
19 March 2012

Dear Valued GUEST Further to our recent conversation, we would once again like to thank you for taking the time to let us have your comments regarding your visit in March. Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right,... More

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Additional Information about Protea Hotel Umhlanga Ridge

14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Price range (per night):* INR5,760 - 13,868

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