I am currently staying the the Towers. Facilities wise, the hotel is entirely adequate. Service wise, the hotel is diabolical. Staff who deliver in room dining are grumpy and rude. They do not say thank you or smile when you sign the bill and hand it to them. One of them looked at the bill i'd signed and just rudely...
More
Dear Trip Adviser User,
It is with regret that we received your review on tripadvisor for the Michelangelo Towers. We have emailed you to get your details so, that we can investigate your complaint and provide full feedback on the outcome of the investigation but have received no response yet.
It is also distressing to note that you are currently...
More
Michelangelo On Nelson Mandela Sq Hotel is in an excellent location. Hotel is very lavish and the facilities are first rate. Little trivia fact I discovered that the previous owner was Muammar Gaddafi. The let down was that I have asked the hotel staff several times to take care of issues like (iron-board or shower that floods the bathroom) I...
More
Dear Trip Adviser User,
It is with regret that we received your review on tripadvisor for the Michelangelo Towers. We have emailed you to get your details so, that we can investigate your complaint and provide full feedback on the outcome of the investigation but have received no response yet.
Kindly accept our sincere apologies for all the inconveniences you...
More
Stayed here for business and pleasure in January 2012 for the second time. The reception staff are courteous and efficient. The communal areas don't do justice to the rooms/ suites in the hotel. The rooms are well decorated and equipped. We had a very spacious room. Hall with toilet. Large dining area, very well equipped kitchen, comfortable lounge. fabulous sized...
More
Dear Guest,
I would like to thank you for taking the time to rate us on Tripadvisor following your recent stay at the Michelangelo Towers.
We appreciate your feedback as it assists us with understanding our guest’s needs and thus allowing us to improve and maintain our service offerings and standards.
We note that your stay with us was memorable...
More
Hotel is very nice, good location. The gym is decent (though a bit outdated). However, the service is terrible -- really bad (and I'm not someone who normally complains about that kind of thing). People are slow to respond to requests (for example, my request for them to fix the A.C. - I had to call 3 times to get...
More
Dear Mrs. Howard,
It is with regret that we received your review on tripadvisor for the Michelangelo Towers.
Kindly accept our sincere apologies for all the inconveniences you had to endure as a result of certain product and service deficiencies you experienced during your stay with us.
I assure you that this is not the level of service we strive...
More
the apartments in this hotel a five star, great kitchen / lounge, 2 sumptuous double bedrooms, luxurious!
Dear Guest,
I would like to thank you for taking the time to rate us on Tripadvisor following your recent stay at the Michelangelo Towers.
We appreciate your feedback as it assists us with understanding our guest’s needs and thus allowing us to improve and maintain our service offerings and standards.
We trust your stay with us was memorable and...
More
I recently stayed in Johannesburg in September 2011 at this hotel with friends expecting great things for the price we paid. I think we were all sadly misled. Personal butler? Never to be seen. We weren't even shown through our 3 bedroom apartment by ANYONE(!), as is customary for all the hotels I have frequented in the world. It was...
More
Dear Sir,
It is with regret that we received your review on tripadvisor for the Michelangelo Towers.
Kindly accept our sincere apologies for all the inconveniences you had to endure as a result of certain product deficiencies you experienced during your stay with us.
I assure you that this is not the level of service we strive so hard towards...
More
There is the Michelangelo Hotel and there is also the Michelango Towers. The towers are more like a Four Seasons...they are apartments that people live in and the others are full apartments rented out as hotel rooms, completely equipped with everything, including all the hotel amenties. I had a one bedroom, 1 1/2 bath apartment. The kitchen was fully equipped,...
More
Dear Guest,
I would like to thank you for taking the time to rate us on Tripadvisor following your recent stay at the Michelangelo Towers.
We appreciate your feedback as it assists us with understanding our guest’s needs and thus allowing us to improve and maintain our service offerings and standards.
We trust your stay with us was memorable and...
More
What a horrible, terrible, dirty, ugly, old, greedy hotel! And if you think that is bad - their service is worse!
*Uninformed reception - prepaid and then she wanted to charge me, I had to tell her how their system works and that they have online capability to take pre-payment
*Pre-requested Champagne in room, asked receptionist whether all was set...
More
Dear Ms. Melissa Storey,
It is with regret that we received your review on tripadvisor after you experience at one of our Legacy Properties. We have notified the General Manager at the Michelangelo Hotel.
Please note that your review was posted on the Michelangelo Towers which is a different property from where you stayed on the 13th of February 2011....
More
I stayed there for almost a week. The concierge staff are very friendly and helpful. The suite was excellent and spacious. Breakfast was good but buffet often lack items such as milk and bread. The outdoor swimming pool could be very nice, if cleaned and with appropriate towels; the ones i got after signing were very small and old. Swimming...
More
Dear Guest,
I would like to thank you for taking the time to rate us on Tripadvisor following your recent stay at the Michelangelo Towers.
We appreciate your feedback as it assists us with understanding our guest’s needs and thus allowing us to improve and maintain our service offerings and standards.
We trust your stay with us was memorable and...
More
Hotel provided peace, tranquility and comfort after hectic few days on Safari. Grand modern design. I had good responses from reception, baggage handling and concierge. Only used hotel restaurant for very good breakfasts as there was good choice of restaurants in adjacent Sandton Mall. Suite room was great and had everything you need.
Dear Guest,
I would like to thank you for taking the time to rate us on Tripadvisor following your recent stay at the Michelangelo Towers.
We appreciate your feedback as it assists us with understanding our guest’s needs and thus allowing us to improve and maintain our service offerings and standards.
We trust your stay with us was memorable and...
More
If you own or manage Michelangelo Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
120 Reviews
54 Reviews
121 Reviews
