This hotel is conveniently located if you are on business in Sandton or you want to go shopping to the Sandton mall.
The reception is a hit and miss - depends who you get, some receptionists are really nice, some don't care and some are stand offish.
Breakfast is great.
Standard rooms are better than suites (in my view) as...
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I stayed here 2 times and it is an old hotel in a fine area of Johannesburg city…the service is good and the facilities are also good, the staff is friendly and helpful….you have some restaurants and a small shopping mall nearby. However, the issue here is the price, as I consider it expensive.
Balalaika is a good enough hotel for the price. However, you do feel like you’re in a time warp. Think 70s and 80s. Black ‘n’ White press clippings of a bygone era are proudly hung up in the corridors, harking back to happier times. On the good side, the concierge & bell boys are friendly and warm. The same cannot...
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Situated very close to Sandton Shopping Mall as well as the Gautrain Station. Restaurant at the hotel is excellent. Sevice very good. Rooms are excellent. Can recommend to all visiting Johannesburg.
Dear ‘pikkie1’.
Thank you so much for taking the time to write your positive feedback on ‘tripadvisor’.
Your praise is greatly appreciated. We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & Team
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We recently got married at the Protea Hotel Balalaika and our day was perfect from the minute it began until the moment we left for our honeymoon the next morning. Having heard that they are mainly viewed as a businessman's hotel, I was at first slightly reticent to have our wedding there, but after meeting with Natalie Irwin, the Banqueting...
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Dear ‘Anixa H’.
Thank you for taking the time to write on ‘tripadvisor’.
We are all so pleased that you and your husband had such an awesome experience with us. We feel honoured of having been able to contribute in making your special day even more special and that you will have precious memories…
Your praise is much appreciated and...
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I have stayed at he Balalaika once for business and once with my wife and the rooms and service were both excellent. We now as a company use the hotel for many of our overseas colleagues due to its proximity to Sandton City, Nelson Mandela square and also the Gautrain.
Dear ‘Geoff G’
Thank you for taking the time to write on ‘tripadvisor’. We are delighted to read that you and your wife had an all round pleasant experience and that your company is also very happy with the hotel. It is always a pleasure to accommodate you all.
We look forward in welcoming you back again.
Kind regards,
Jörg...
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Good value for a Sandton hotel, as long as you get a good rate, and this is not always direct with the hotel. I found vastly varying rates, so it's worth shopping around. The rates also vary daily depending on demand. Check whether breakfast is included, because it's pricey if you pay on the day.Very peaceful once you're through the...
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Dear ‘Rodnight’
Thank you very much for your positive feedback on ‘tripadvisor’ and for taking the time to do so. We were delighted to read that you enjoyed your stay and that your over all experience was a pleasant one. We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & Team
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Stayed just 1 night here in the standard room. Overall the hotel was decent , but the rooms and facilities needs a major overhaul as mentioned before in many reviews.
Positive: Old world charm and great location
Negatives: Worn out hotel and very disinterested & cold housekeeping staff who seem to give you the impression that they are doing you...
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Dear ‘Megsom’.
Thank you for writing your feedback on ‘tripadvisor’. We pride ourselves in being a very unique Hotel; offering good ‘old world charm’ and good old courteous manners. We thus have to disagree about your comment “worn out Hotel”. We are not a typical high-rise Hotel, but stretched out, due to our beautiful luscious gardens. Our Colonial décor &...
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THis is the third time I've visited Johannesburg, but the first for pleasure with my wife. I find it a great place to start off from after the long flight, and the staff is oh-so-friendly. Sure it is a bit dated, but the ambiance is olde worlde. Nice to be back here. Felt like home
Dear ‘Paul O’.
Thank you for your taking the time to write your positive feedback on ‘tripadvisor’. Your kind words are much appreciated and we are pleased to read that your all round experience was so pleasant and that it felt ‘like home’.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & Team
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The positives: the price was OK considering this is located on the richest square mile in Africa. The shower was beautifully renovated. LCD TV. Bed and linen was nice. I ordered cappucino and it was OK. Location: right across Deutche Back, Johannesburg Stock Exchange and HSBC. The superb Sandton City and Nelson Mandela Square shopping malls are on the next...
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Dear ‘osigenu’.
Thank you for taking the time to write on ‘tripadvisor’ and also for speaking to us over the phone. We appreciate you bringing your concerns to our attention after your recent stay with us. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards and facilities. Unfortunately we do not...
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