My wife and I are each diamond members ( staying at Hilton in excess of 60 nights a year ) and stay in hotels around the world about 160 nights The room we were offered had dirty towels, used soap, deposits in the toilet, pubs on the toilet seat, and hair in the shower. Disgusting..... We reported the matters to... More

I am winding down a great vacation. great stays at local hotels, starwooed properties, and was going to stay at Sheraton Pretoria but friend suggested Sandton cool place to see. As Diamond with Hilton decided to use point, to begin had an error on website making reservations, wrong date and took points....should have been a sign. Made the correct award... More

We had real difficulty in finding the hotel as we arrived after dark and although we tried to follow the directions published on the hotel web site, did not find it easily. It is easy to miss if you are not familiar with the area. We had a spacious room with everything we needed although I think that wireless internet... More

This was my first visit to Sandton and I was extremely impressed with the Hotel, the staff (who were extremely well trained and offered genuine / caring hospitality), my room which was wonderful - flawless in fact and the wonderful Hhonors benefits which were delivered. I am a Diamond Hhonors member and received an automatic upgrade, a nice bottle of... More

In comparison to the other 5 stars around Sandton, I would say this one land somewhere in the middle. Quick checkin, friendly staff. I stayed on exec floor with sep check in desk and lounge so this obviously is an advantage. The room cannot be described in other words than ok. As a matter of fact, I had a better... More

I would like to say the hotel is a standard Business hotel, but it is clear that the staff does try to make everyone smile if you give them the chance. Unlike the other international hotels in Sandton, this one is not really walking distance to shops or restaurants. The gym is a bit run down but adequate, however the... More

Arrived Sandton Hilton a day late of our reservations. Still do not know how the mix up occured. But I will stay and recommend Sandton Hilton any day of the week. Upon arrival we were treated as royalty. As a first time visitor, this certainly set the tone. Not only did they accommodate us with a room after our initial... More

We (2 adults plus 2 children aged 6 &12) were staying overnight at the Hilton, whilst visiting family and before returning to the UK. Upon arrival we were offered a room upgrade for a pretty reasonable price given what we were already paying. We upgraded to an executive suite on the 6th floor. We were told that housekeeping would be... More

My mother and I just returned home after spending two weeks for holiday at the Hilton-Sandton. Before we arrived Cylvia assisted with transportation to the hotel which was prompt and the driver was gracious and professional. Excellent customer service represented by every service line with special kudos to Seck, Daddy, Tony, Emmanuel, Abraham, Isaac, Seph, Beatrice, Dyson. The journey ambassador,... More