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All 12 Sandton accommodations »

20 West Executive Apartments & Hotel

5.0 of 5
20 West Road South | Morningside, Sandton 2146, South Africa
Hotel amenities
20 West Executive Apartments & Hotel
3.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
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    7
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Date Rating
1 review
2 of 5 stars Reviewed 30 April 2012 via mobile

I made a reservation from booking.com for 7 nights. Arriving to the hotel around 8 pm. Surprisely the receptionist, very well educated and polite gentleman, informed me that there were no reservation in my name. I showed him the confirmation papers sent by booking.com. I made another reservation for that night. The room at ground floor was not what I... More

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Marc Wachsberger, General Manager at 20 West Executive Apartments & Hotel, responded to this review
2 May 2012

Thank you for your constructive feedback. Please accept my sincere apologies for the service failure in our restaurant. The delay in the preperation of the omelette was excessive and this has been addressed with the kitchen staff. I hope that you will give 20 West the opportunity to host you again in the not too distant future. More

Maputo, Mozambique
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 11 April 2012
1
person found this review helpful

As a frequent business traveller to Johannesburg, I normally stay at the other hotels in the area such as Radisson Blu Gautrain / Sandton, Park Inn Sandton. During my last private trip to Sandton, I've decided to try something new and stay at 20 West Executive for 3 nights. Upon arrival, I had a first bad impression at reception. The... More

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Marc Wachsberger, General Manager at 20 West Executive Apartments & Hotel, responded to this review
17 April 2012

Thank you for your constructive feedback. Since your stay with us last month, our Guest Service Directories have arrived from the printers and have now been placed into all our rooms. This detailed information pack will ensure that our future guests will not experience 90% of the challenges that you encountered. My sincere apologies for the coldness of the receptionist... More

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South Wales UK
Senior Contributor
33 reviews 33 reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 11 March 2012

We very much enjoyed our stay in this very well appointed and stylish apartment and would certainly stay here again. The staff were very friendly and helpfull. Everywhere was very clean and it allowed us to do a bit of self catering and keep our laundry up to date witout having to spend a fortune on hotel service. The bathroom... More

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Marc Wachsberger, General Manager at 20 West Executive Apartments & Hotel, responded to this review
13 March 2012

Thank you for taking the time to give positive feedback about our property. It is always encouraging for our staff to hear how our guests are rating them and the facilities. Our swimming pool is salted with a self regulating chlorinator attached to it. Our "Guest Services Directory" for the rooms is currently in print and should be available in... More

Durban, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

I am here now with my family! We are in the hub of Sandton, in extreme close promity to Sandton CBD, gautrain etc , so if you are travelling on business with family or for holiday, it is GREAT ,spacious , serviced and luxurious. It lives up to the 5 star promise!! it is also absolutely quiet, gorgeous layout of... More

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Marc Wachsberger, General Manager at 20 West Executive Apartments & Hotel, responded to this review
7 February 2012

Thank you for your positive feedback. We look forward to welcoming you back to 20 West Executive Apartments & Hotel in the not too distant future. More

Cape Town
2 reviews
5 of 5 stars Reviewed 2 February 2012

I was not looking forward to spending 10 nights in Johannesburg away from my family however 20 West Executive Apartments provided a home away from home. The self-catering apartment I was given was clean, the kitchen was well fitted, the staff were super friendly and the promised daily cleaning as well as laundry ran like clockwork. The whole experience was... More

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Marc Wachsberger, Owner at 20 West Executive Apartments & Hotel, responded to this review
2 February 2012

Thank-you for staying with us. We are so glad you enjoyed your stay and we look forward to your return. We aim to be a home away from home and we are glad that we have achieved that. More

Cape Town
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 31 January 2012

I arrived at 20 West in the evening at around 20:00. My first impression was that I had made an excellent choice. The hotel looked beautiful. The design was modern and very business class. My room was on the 3rd floor. it was modern, comfortable and neat. The restaurant , the swimming pool, the gym were all well presented. I... More

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Marc Wachsberger, Owner at 20 West Executive Apartments & Hotel, responded to this review
2 February 2012

Many thanks for staying with us at 20 West Executive Apartments and Hotel. We are glad that you enjoyed your stay for the most part and regret that one of our front desk staff was not friendly. We will continue to strive to meet our clients expectations and we look forward to welcoming you back to 20 West with a... More

JHB
1 review
1 of 5 stars Reviewed 30 January 2012

Visited my Cousin who was on the a buniness trip, was disrepected by security and top Management . No Value for clients Money! Worse SERVICE Disrecpect guest!

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Marc Wachsberger, Owner at 20 West Executive Apartments & Hotel, responded to this review
2 February 2012

Our number one priority for our guests is their security and safety. Unfortunately in this incident, the client attempted to trespass onto the property by not allowing security to confirm her identity with the guest before allowing access. Management does not regret its tight security measures. More

Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 23 January 2012

I wanted to book a suite for a city break. Luckily I went past the suites to view the hotel before booking online. The service I received from from desk was appalling. After having to almost fight the receptionist to see one of the rooms I was shown up by one of the cleaners via the service entrance. When I... More

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Marc Wachsberger, Owner at 20 West Executive Apartments & Hotel, responded to this review
2 February 2012

We apologize for your poor service at 20 West. Unfortunately on the night in question we were short staffed due to a front desk staff member not attending work without notice. We have subsequently implemented measures to ensure there are sufficient staff members available at all times. We appreciate your feedback which allows us to do better. More

Gaborone, Botswana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

i had made a booking over the internet on a website called mtbeds.co.za for 2 appartments for 2 nights, only to find out when we got there that there were no rooms available for us to stay in. i would never recommend mtbeds to any traveller. i travelled with my family 6 hours in a car from Botswana, only to... More

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Marc Wachsberger, Owner at 20 West Executive Apartments & Hotel, responded to this review
3 February 2012

We apologize for this incident. Unfortunately the online aggregator failed to link the booking to our hotel booking system which resulted in us not receiving the booking. As were were fully booked for that evening we could not assist. We did offer the guests the opportunity to stay at our sister property, Hydro Executive Apartments located 3 minutes away but... More

Ibadan, Nigeria
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 9 December 2011
1
person found this review helpful

Beautiful place to stay during a business trip. Well kept, would recommend in a flash. The only drawback was the call after we checked out that a hairdryer was missing (which wasn’t there to start off with) and even after 3 calls to explain that, our credit card was charged with a ridiculous amount to replace it. Nobody checked the... More

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Marc Wachsberger, Owner at 20 West Executive Apartments & Hotel, responded to this review
2 February 2012

Thank-you for your recommendation and we are glad you enjoyed your stay. Thanks to your positive feedback, we have implemented an inventory check policy on arrival to ensure we do not have further incidents relating to missing items. Please can you contact the hotel so we can offer you a full refund. More

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Additional Information about 20 West Executive Apartments & Hotel

20 West Road South | Morningside, Sandton 2146, South Africa
Price range (per night):* INR6,049 - 6,497

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20 West Executive Apartments & Hotel
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