Excellent service, the room are spacious and nicely decorated. it is within a very safe area with shops and restaurants all around. on a pricy side but i would definitely recommend it.
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Unfortunately, I did not get to fully experience this hotel as I flew in to Johannesburg late in the evening and flew out early the next day; however, the hotel room was great: clean, large and they thought of everything including, fully stocked bar fridge, in room movies, and DVD. The grounds looked impressive and relaxing from what I saw...
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Dear Canadian G,
We are so pleased to see that we covered all aspects of your stay and requirements, albeit a short overnight stay.
The TEAM will be so pleased to see how they lived up to your expectations and we truly hope that next time we get more than just 24 hours to host you on your travels!
Thank...
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Third visit for business but hotel / staff more 3/4 than 5 star. Checking into room the safe had been left locked by prior occupant despite 6 phone calls to reception this was never dealt with so effectively no where to secure valuables for entire stay. No milk with tea/coffee facilities days 1 and 2 and have full drinks in...
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Dear Realtrueopinion,
Thank you for passing your comments on your experiences at our hotel.
We apologize for not living up to your expectations and appreciate your honesty around the shortcomings you experienced.
The TEAM have tried to track down the incident and believe may have attempted to be in contact with you? Regardless, we appreciate the opportunity to remedy such...
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This hotel is in a great safe location, lots of cafes and restaurants in short walking distance as well as a decent size supermarket.
From the time of check-in staff were very friendly and attentive. Check in was efficient and any queries over smoking rooms as travelling in large group were dealt with quickly. The staff were on hand at...
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Dear Liz E,
On behalf of the TEAM, thank you so very much for your very kind words towards your stay, in particular surrounding the STAFF and how they made you feel like family.
We are and always will be incredibly proud of our hotel and the service we deliver. Your comments and interest around the hotel's design and it's...
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I booked this hotel for my girlfriends 30th birthday. We had an amazing stay, although the hotel forgot to make up the room as requested (with flowers and cake) they made it up the day after by providing complimentary champagne and birthday cake. The staff are unbelievably friendly and accommodating.
The hotel itself is a great location and designed very...
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Dear Mark L,
As per previous correspndance to yourself my good man, again I take the opoprtunity of thanking you for the expressive and positive way in which you communicated your experiences on your visit.
As sad as it is, we do get it wrong now and then. But what does bring enormous value is when this happens, how we...
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WOW! An amazing hotel in a safe area of Joburg... Surrounded by cool restaurants and shops... All the staff are super attentive and nothing is too much trouble. The rooms are clean, modern and have some cool features, dvds, dvd player, surround sound, scented candles and rubber ducks for the bath! I would definately stay here next time I return...
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The Melrose Arch Hotel is a very well situated hotel in the heart of Melrose Arch. Everything about this hotel is great except for the service.
During our stay almost every touch point was an issue. The restuarant staff have to grabbed by the arm to get service, the food takes forever, when you have a query everything is too...
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Dear Grennie47,
On Behalf of the TEAM and myself, thank you for passing your comments on your experiences at the hotel through to us.
On the outset, my sincere apologies for not receiving the service you so rightfully deserved on your visit.
While it is difficult for us to ascertain exactly what went wrong, I can assure you that with...
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We have just stayed for 2 nights at this hotel and we were a little sceptical about staying in Joburg on our way back to the UK from Cape Town, however, the African Pride Melrose Arch is in an area which like being in a secure city within a city. The Melrose Arch is an area of designer shops, top...
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Dear CorrieExtra,
On behalf of the TEAM, thank you for taking the time to convey your experiences on the African Pride Melrose Arch Hotel.
Feedback is truly valuable in rating our service and quality of offering, and we also note your consistant responses in your worldwide travels which makes your time taken in response and feedback so much sweeter... we...
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the marbel arch hotlet is a suprising treat. The location is great. Very modern rooms with exceptional facilities. I would recomend this hotel without hestitation. Lovely staff with a friendly attitude wiling to assist were possible. Great stay.
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Dear jas1313,
Thank you for the comments on the hotel, in particular the STAFF attitude and attentiveness which in any form of business, is undoubtedbly the best comment any hotel can receive.
We passed your comments to the TEAM and it brought nothing but huge smiles all round for which I would like to thank you for the opportunity to...
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Stayed over on 1/1/2012. No tea making facilities in room.Could not make tea or coffee and had to go out every time I wanted something to drink.I DONT USE ALCOHOL. So I informed them via e-mail and alas, they dont have the decency even to acknowledge complaint.So, If that is their attitude towards a simply complaint..........would not like to see...
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61 Reviews
82 Reviews
