I have been staying at the Landing for many years. It is a very comfortable-feeling property with two on site restaurants and easy access to the Alaska Marine Highway ferries (just across the street). The hotel has been there for many years and is built in basically three sections. The original, older section has very narrow hallways, low ceilings and...
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Thank you for taking the time to review our property on Trip advisor. We truly appreciate your recognition of our wonderful staff; they are a valuable asset to our company. We are so glad to hear that you found the North Court Building and the East Wing hotel rooms quite comfortable for you during your visit. We’re sorry to hear...
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After bringing a problem to her attention, Linda Peters a G.M., not only made me feel uncomfortable but really made the entire situation worse. I do NOT recemmend to stay or eat at this location. I am keeping this anonymous, because of fear that she might retaliate.
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I have given much thought to my response to the gentleman who has accused me of being unprofessional. I have been in management for 30 some years and have never had anyone describe me in such a way. I believe the gentleman was upset that he had to wait for me to respond to his complaint because I was busy...
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This is a very nice hotel, maybe a little pricey. It was the end of the tourist season
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We are happy to hear you had an awesome stay with us. We were disappointed to hear you felt we were a little too pricey for your accommodations. We do offer some discounted rates when it is close to the end of the season; so is often worthwill to contact management to see if that is possible. Thank you again...
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Ask for a room in the north (new) complex - much larger than those in the main hotel. Totally comfortable beds. Easy pleasant walk to downtown. Grocery & liquor store 1 block away. Great front desk staff - most accommodating. Food is average for a chain hotel. Manager/owner is a most gracious host. Would stay there again in a heart-beat!
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We would like to thank you for taking the time to review our property on Trip Advisor. We are so happy to hear you enjoyed your stay with us and would plan to stay with us again if in Ketchikan. Thank you for recognizing our front desk staff as accommodating. We feel very fortunate to have a great staff at...
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I was born and raised in Ketchikan - but it had been years since I had been there. This was the perfect location- across the street from the ferry terminal that services the airport, as well as from the Alaska Marine Highway system.
We had a delux king room, overlooking Tongass Narrows. The room was nice size for us- had...
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We are happy to hear you enjoyed your return visit to Ketchikan. Thank you for review your stay on Trip Advisor. We like to hear that our staff was fast and efficient for your room service. We love to see that families come to our facility and relax. Our property is very family oriented. Please come back for a visit...
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We spent two nights at the Landing on September 9th and 10th. We arrived off the ferry late and checked in to find that they had us in a handicap room although we had made the reservation in the Spring and certainly had not requested a handicap room. The room was extremely hot and apparently had not been aired in...
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Thank you for taking the time to review our property on Tripadvisor. We were very upset that you did not have a pleasant stay with us. I am unsure why you were placed into a handicap room, unless it was the last room we had available to rent that day when you arrived. We do have waterproof mattress pads on...
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We had a great time at the Landing Hotel in Ketchikan. The Executive Suite had a balcony overlooking float planes, cruise ships and the ferry system. Food was good at both the restaurant and pub. The van drivers took you anywhere you wanted to go and pick you up. Had a little trouble with getting the room cleaned but nothing...
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Thank you for taking the time to review our property on Tripadvisor. We are happy to hear you enjoyed the Executive King Suite. They are my favorite rooms in the hotel as well. We are also happy to hear you enjoyed the drivers and they were helpful to you. We are disappointed to hear you had difficulties getting your room...
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My husband and I wanted a late lunch before boarding the ferry to POW Island, so we went to the Landing Restaurant. The menu featured several selections of halibut. I ordered two pieces of fried halibut. They were thick, well prepared, and came with a good dipping "sauce". The chocolate peanut pie was delicious. I spotted a display of huge...
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Thank you for taking the time to review our property. We appreciate your comments concerning our halibut and peanut butter pie. We are sorry to hear about the inconsistency you experienced with your service. All our service staff have been with us for some time and we find these type of service unexceptable for our establishment. We will definetly have...
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The staff is very friendly.
The room was spacious and clean. Housekeeping staff were very helpful and friendly.
Having two restaurants and a pub on site is great.
The shuttle service makes staying a bit out of the heart of town worthwhile. Taking a cab to and from downtown or tours would be costly and not convenient. The shuttle drivers...
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Thank you for taking the time to review our property. You are right! Willie does rock! He has been with us many years and we love him. He really takes good care of our guests as do all our staff. We are pleased to see you enjoyed our many amenities and are so happy to hear you would stay with...
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Very nice hotel, restaurant and bar. First night room was very clean and nice. Second night (after coming back from fishing trip) was even better. Very friendly staff, lots of help with our questions. Restaurant had excellent food, great bar. Would definitely recommend this hotel and we wouldn't stay anywhere else in Ketchikan!
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We are happy to hear you enjoyed your stay with us. I hope you caught plenty of fish. We appreciate your taking the time to do a review of our property on Tripadvisor. We are especially glad to hear you will be back. If you need any assistance with your next reservations; please feel free to contact me directly. Looking...
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