We unexpectedly found ourselves in San Jose for 2 nights after rushing to Hospital La Catolica with what we thought was a broken leg. Fortunately there was no fracture, but we still had 2 nights to kill before our flight home. We walked in at 3:00am and received an excellent rate, ordered some room service, and watched Seinfeld and House... more

Ten years ago, when I visited San Jose Palacio for the first time, it was definitely <<THE>> place to stay in San Jose. Now, I'm not so sure that is the case. Here are just a few of my recent experiences: * My room (on the top VIP executive floor) had a huge flat screen TV whose remote just did... more

Stayed for 2 days in June. Hotel is clean and the rooms are fine. This is a good hotel to stay at for your first night. It is located close to nothing so if you want to go somewhere you will need to take a taxi, which is easy enough. Consider that going into town will cost you around 10... more

This was our first stop on a 10 day tour. The Tour Group handled our transportation to the hotel from the airport. The hotel was clean, beautiful, and the staff was friendly and easy to work with. Our buffet meals were very good. Our rooms were clean and nice and everything was in working order. We enjoyed the 2 nights... more

First they did not pick us up at the airport then they would not honor the "Honeymoon Package" they had online stating the rate was too low and must have been a glitch in the computer. We the then negotiated another rate that was much higher than our reservation. The room was nice and the Garden was great but the... more

I stayed in the Barcelo San Jose Palacio on a business trip on the business floor. Floors 5 and 6 are business floors. Floor 5 is a non-smoking floor. Accessing these two floors is done with magnetic card inserted in the elevator. Front desk services is available on the 6th floor from 7 AM until 9 PM so if you... more

. Hotel bus forgot to pick us up from the airport. We called 3 times and they finally came 2 hrs later - they're 20 minutes from the airport. . After checked in, we found the safe box in the room didn't work. They came up to the room twice in 1 hr but couldn't fix, and promised to come... more

We stayed in this hotel for only one night on our way back home. The front desk staff were indifferent. The rooms were clean and adequate for one night. We tried to get someone to come up and open the mini bar but no one ever showed up. The toiletries were quite nice. We went to the bar for a... more

My friend & I had a reservation at this hotel & a print out of the confirmation. We arrived January 18th, 2009 and were the only ones checking in. They had no record of the reservation on the computer. I showed him the print out & he looked perplexed. We asked for a room over looking the pool & gardens.... more