Once again I stayed at this hotel, this time to celebrate my birthday. Since I arrive they make me feel at home. The Bellboys are great. Carolina and Carlos do a great job at the Front Desk and they always welcome me. The room at the Executive level was nice and clean and as I always forget my toothpaste they... More

We stayed here twice in one week, in the beginning and in the end of our trip. Both times the staff was helpful and friendly, the food was good and the rooms were clean and ready for us way before the official check-in time. The pool is a nice feature. The location is convenient if you want to walk around... More

The Hotel is nice, the rooms and everything from the start is of 5 stars. I went in early may with my friends to Costa Rica, and Holiday Inn was our first Hotel during a 7 days vacation that we planned to travel around Costa Rica. On the other hand, the location of the Hotel was disappointing, I know this... More

This hotel location is superb and the public areas are nice and comfortable. The business center, though, is in utter disrepair with two broken chairs and computers needing a password to access the Internet. No paper in the printer which requires a trip to the Front Desk to get paper. Two of the computers will not accept the password that... More

We arrived at the Holiday Inn just before 10am. We were exhausted from our flight! It was about a 35-minute drive from the airport. I didn't think we could check-in that early because on paper, we were informed check-in was at 3pm, but everything went very smoothly! We really truly appreciated that our early check-in went hassle-free! We were able... More

My friends and I decided to go to Costa Rica over the summer and chose to stay here. Room were great, service was nice and everyone was friendly and spoke perfect english. Carlos, front desk clerk was very helpful finding us local spots and guiding us where we needed to do. This hotel is very well mainted and is right... More

This hotel is in a very good location, near the pedestrian area of downtown San Jose. We stayed two nights at the beginning of our vacation and one night after. The hotel is clean. The staff is helpful. The breakfast buffet is very good with custom made eggs. There were three computers in the small business offer. Basically I would... More

The staff spoke English. The doormen were very helpful with bags and directions. The housekeeper came twice a day. The room was comfortable. In room coffee maker with Costa Rican coffee. The breakfast buffet had a lot to offer. It is right across from a pretty little park and a few streets away from shopping. Would def stay there again.

What can I say again? It is a proven fact that new general manager is turning this hotel around from what it used to be. Excellent service everywhere, restaurant staff on 17 floor, Lobby restaurant, room service, and front door personnel, they all did wonderful during my stay. Area is not family friendly, but good for business as all is... More