I have stayed in a wide variety of hotels in the past; my past experiences with Holiday Inn had led me to expect that the service, room quality, and cleanliness would be average at best. I was wrong on all counts.
The service was as good or better than I have had at premium hotels; the porters, front-desk staff, security,...
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Clean hotel with good size rooms, decent breakfast, bar, and very pleasant staff. Very comfortable for a brief stay. I would not recommend it for a vacation.... Just not a resort-type hotel.
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We spent 10 days travelling with Caravan Tours across Costa Rica and this hotel was our worst experience.It was our last night in Costa Rica and I'm sure Caravan wanted to treat us to our last memorable experience. It is horribly memorable.The rooms were very tired and need to be upgraded (dirty carpets,worn out bathtub)The big hub bub was having...
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Dear guest:
Thank you for taking time to answer the Tripadvisor’s survey. We want to apologize for the inconveniences that you had in our hotel. It’s a shame we were not informed about them, while you were still here. I can assure this is not the standard. I would also like you to know that comments from our clients are...
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This Holiday Inn Aurola is very nice considering you are staying in San Jose. The rooms were modern, clean, had a safe and everything was in working order. The staff was friendly and helpful. People complain about the location. The hotel is in downtown SJ across from a busy park, but within walking distance to museums, etc. So that's a...
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Dear guest:
We are glad to hear you had a good experience at our hotel. San José have many cultural activities, it is good to know you enjoyed the city. Thank you very much for your review, all your recommendations are going to be taken into consideration.
We want to improve our services and fulfill your expectations. I hope you...
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My wife and I stayed here during our last night in Costa Rico. The room was clean and the staff was friendly. It was close to the airport.
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Dear guest:
Thank you very much for your review on Tripadvisor. We are glad to know that you enjoyed your stay at our hotel. We hope you had a wonderful trip in Costa Rica, and we look forward to you visiting us again soon!
Sincerely,
Alejandra López
E-commerce
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My first review got posted to a different hotel I've never been to, sorry Trip Advisor, your website does not make it easy to edit or delete erroneous information. However this hotel is not in a good location if you have to travel more than 20 miles outside of San Jose. The traffic makes it difficult to get to. The...
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Dear guest:
Thank you for taking the time to comment the Tripadvisor’s survey. Our hotel provides a great location for those people who seek to know San José downtown. The hotel is near theaters, museums, parks, restaurants and art galleries.
All your comments will be taken into consideration, to improve our services and installations.
Hope to serve you again soon,...
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Despite a modern look, stained and worn carpet brings you back to reality. For one night, it is ok. Windows don't open,bathroom is old
Internet is free and connection is good.
Check in and check out. Very slow
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Dear guest:
Thank you for your comments on Tripadvisor. We would like you to know that your review is going to be taken into consideration; we are constantly improving our services and installations to give you the best.
Hope to serve you soon,
Sincerely
Alejandra López E-commerce
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Caught a taxi from the SJO Airport to the hote; cost about $30.
Check-in staff was very polite and said we had a corner room on Floor 11, as requested. Room was clean and in good condition. Indoor pool was heated to 93degrees F. Almost too warm, especially if you want to swim.
There was a pedestrian mall and central...
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this could be a decent hotel but it is grossly mismanaged
the breakfast room on the 15th floor is unattended, there were zero utensils offered.
guests were eating off serving platters with their hands, it was a disgrace how dirty the area was and unsanitary
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Dear guest:
We are concerned for the unpleasant experience you had at our hotel. I want you to know that this is not the standard. I will inform our manager in charge, to report this situation. We apologize for the inconvenient you found in your stay.
Thank you very much for sharing your experience, the feedback we receive from our...
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This is a Holiday Inn. Except for the rice and beans at breakfast, it could have been anywhere, but it served its purpose for me very well. In late one afternoon, out the next morning to the airport. The staff was typically friendly, except for one sarcastic woman at the front desk. There is one computer available to guest for...
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Dear guest:
Thank you for taking the time to answer the Tripadvisor survey. We are glad to hear that you enjoyed our great location near to cultural attractions. All your comments are important for us. We want to improve our hotel services and fulfill your expectations completely.
Hope to serve you again soon,
Sincerely,
Alejandra López
E-commerce
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