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BEST WESTERN Irazu

3.5 of 5
Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Hotel amenities
BEST WESTERN Irazu
Ranked #22 of 87 hotels in San Jose
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261 reviews from our community

Traveller rating
    62
    109
    49
    27
    14
See reviews for
Families
45
 
Couples
77
 
Solo
28
 
Business
39
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Tampa, Florida
1 review
5 of 5 stars Reviewed 29 April 2013

Location is excellent! Free breakfast, free internet, free calls to US. On site Grey-Lines for day trips that pick you up at front door. On site rental car. On site 24/7 restraurant/room service. Beautiful pool, hot tub and grounds. Massage on site. Honest Maids, Front Desk Employees are helpful and very courteous. Very clean and very safe. Grocery and SubWay... More

Was this review helpful? Yes
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
3 May 2013

Hello! We are truly pleased to receive your comment, and to realize that you enjoyed so much all what we have to offer. Our best reward is to know that our guests are satisfied while staying here and after that, and it will be our pleasure to have you back here. More

Aibonito, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 25 April 2013

The rooms are clean( sheets, shower, john and carpet.) William from the front desk was very friendly and me us fell like if we were long time friends and we just had met, the pool was very clean, jazcuzy also, i used the sauna( private & free) you need to make reservation. Free international calls! Free wifi, free shuttle to... More

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Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
29 April 2013

Hello, We really appreciate your comment! It is great to know that you had a pleasant time with us and that you got to enjoy our facilities, as well as the attention from our staff, they always go beyond to please our guests. We are going to be looking forward your next visit. More

Syracuse, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 April 2013

Overall not bad but nothing spectacular either. As expected, basic rooms with typical amenities - the hot water took a long time to come on to the point that it seemed like it was not working but nope... just had to wait a little while. No big deal. The staff were helpful and even assisted us with weighing our luggage... More

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Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
15 April 2013

Dear user: We appreciate your comment, and we are glad to know that our staff was able to asist you properly, we always try our best to satisfy our guests. We are going to consider your opinion and work in giving a better service all the time. More

Hoboken
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 28 March 2013

This hotel was close to the airport, and the free shuttle was a great benefit. The free happy hour form 5-6 is not to be missed! I also liked the layout with the outdoor bar. Breakfast at Denny's was okay. The pool looked nice but we didn't end up using it as it wasn't warm enough.

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See 2 more reviews by laurahabbs for San Jose
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
1 April 2013

Dear user: Thank you for your gentle comment. It is great to know that you had a good time here and that you could take advantage of our benefits. We are going to be looking forward your next visit, and hopefully you will get to enjoy the pool this time. More

1 review
2 of 5 stars Reviewed 27 March 2013

When we decided (a couple) to get to the hotel it was Bigll location, we saw the hotel offers a taxi service to the airport, when we asked at the service, they said that the service is until 17:00 it's not listed on their site, we also registered Bulletin that said the shuttel are all they if you ask, we... More

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Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
1 April 2013

Dear user: We want to thank you for your feedback, and we offer a sincere apology if you experienced any inconvenience during your stay here. Our shuttle is available everyday from 4 am to 11:40 pm, our staff know this information, so we are going to make sure that they give it properly. Our check out time is at 12... More

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Winthrop Harbor, Illinois
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 26 March 2013

We have stayed at this hotel many times. This hotel has been the place we have stayed on our first night in Costa Rica and our last night in Costa Rica, always. It is clean, friendly and a great location. The have shuttle service to the airport and the people at the front desk are wonderful. There is a cute... More

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Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
27 March 2013

Dear user: We really appreciate your comment, and the fact that you choose us every time for your stay in Costa Rica. We are glad to know that you get to enjoy all our benefits in every visit. It is always going to be our pleasure to have you back here, and make anything to give you the best experience. More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 March 2013

We Stayed a the Best Western on our way home for 1 night. The staff we very friendly and courteous. The hotel was very well maintained and neat. The grounds were beautiful, with a swimming pool and hot tub in the yard. As mentioned before there was only a Denny's for a restaurant at the hotel, that was where we... More

Was this review helpful? Yes
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
27 March 2013

Dear user: Thank you very much for your feedback. We are going to work in the things that we can improve. It is delightful to know that you received a good service, since that is out main goal and we will always do our best to make you as confortable as possible before, during, and after your stay More

central america
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 11 March 2013

The rooms and suites are spacious and the service is excellent....with beautiful and well kept up grounds. There are numerous decent restaurants within walking distance and free airport shuttle service is provided. With the location about halfway between the airport and the center of town. getting around by taxi or car is very convenient. The service is first rate

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See 2 more reviews by CentralAmericaRover2 for San Jose
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
20 March 2013

Dear user: We really appreciate your comment! We are glad to know that you liked our facilities, location, and benefits, but mostly our service. Our biggest satisfation is to know that our guests are happy while staying here, and remember that this is always your home in Costa Rica. More

Saint Paul, MN
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 11 March 2013

This was a decent hotel for staying when landing in San Jose before heading out to the real fun adventures in Costa Rica. The only food available is Dennys connected to the hotel, or a subway across the street. That, combined with spotty WIFI in the room is why I am giving this just an Average rating. On the plus... More

Was this review helpful? Yes
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
20 March 2013

Dear user: Thank you for your comment! It is good to know that you had chance to enjoy our facilities, and your beautiful view to the pool and gardens. We are going to be looking forward your next visit. More

Alexandria, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 March 2013

We stayed for two nights at the beginning of your trip, and two nights at the end (a week later). The first stay's experience was the worst of the two. We had no WiFi access in our room, the TV didn't work very well (no flat screen), and the lock to the balcony was broken (not good with toddlers!). However,... More

Was this review helpful? Yes
Ivannia Z, Public Relations Manager at BEST WESTERN Irazu, responded to this review
11 March 2013

Dear user: First at all, we really thank you for leaving a comment. We apologize if your first stay with us was not the best experience, and we are glad to know that you had a second chance here and everything was better then. We are going to be looking forward your visit to give you a better stay everytime. More

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Additional Information about BEST WESTERN Irazu

Also Known As:
Best Western Irazu Hotel
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Address: Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotels in San Jose
#20 Business Hotels in San Jose
Price range (per night): INR4,953 - 6,879
Hotel Class:3.5 star (3.5*)
Reservation Options:
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