I don't understand the bad reviews here. I've stayed many many nights in this hotel as a Tour Leader, and never really had a problem! Even in very busy time during the Shanghai Expo they always tried their best to help all the guests.
Sure you don't expect a kitchen and a washing machine in your room at all, but...
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We didn't expect a lot from this hotel. We read some reviews and already knew that it was not a real 5* but we though that it could be worth visiting...
Check in was OK. The bellboys didn't help us to bring our luggage to our room... The room was really dark with (useless) kitchen facilities, the bed wasn't a...
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Location is not good, need to catch a taxi to get around the city.
Had a wash machine & micro-wave oven in the room which is very convenient for the family with kids.
Staffs are friendly & helpful.
Will stay there again.
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Stayed here for a seminar in April 2011 and the hotel was certainly adequate but nothing special. It is not near anything within walking distance and Taxi's can struggle to find the place. Rooms are average at best not a very good value for money. I was here because an event was held here but I would not stay again...
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Dear Guest
Thank you for sharing your experience with us concerning your recent stay. It is very important for us to hear from you as these comments help us in our pursuit of higher standards.
We appreciate your concern regarding the location of our hotel. It is not right in the center of the city but we believe it is...
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I really enjoyed my stay and I think the GM does a great job responding to each review.
I travel a lot. Here are a couple of thoughts to help enhance the guest experience.
1) the people in the bar area should look around and pay attention to guest sitting down. The hotel could make more money if the bar...
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Dear Guest
Thank you for taking the time to share with us on your recent stay at Grand Mercure Hongqiao. It is only with comments such as yours that can help us to find ways in order to serve you better.
Concerning the unpleasant experienced you had in our bar; we would like to apologize for the behavior of our...
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Stayed for 3 nights in December 2011.
First time staying at the hotel, was given a lovely huge room on the 20th floor. The room was spacious with a kitchenette (complete with stoves, microwave and even a washing machine), minibar counter, dresser area and a bathroom (with both a tub and standing shower area). Rooms were quiet and comfortable. A...
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Dear Guest
Thank you very much for taking the time and share your experience with us. We will ensure to pass on your comments to the departments mentioned and we believe it would serve as a great motivation to continue their pursuit for higher standards.
Should you wish to access the attractions of the city during your next stay, our...
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nice rooms, they upgrade you easility if you are a good costumer and come back often.
check-in and and check-out is effortless and breakfast buffet is great!!
rooms are spacious with mini kitchen and mini bar.
close to the airport so it s great for business trips within China to stay there.
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Dear Guest
On behalf of the entire team at the Grand Mercure Honqiao, we would like to thank you for your comments and for your loyalty. We will ensure to pass on your comments to the departments mentioned and we believe it would serve as a great motivation to continue their pursuit for reaching and maintaining our highest standards.
Best...
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We enjoy a really quiet stay there ! Good and efficient service. The buffet has a nice seafood, sashimi ! The place you take the breakfast is really amazing like in Hyatt. The room was a studio, nice and confortable. This hotel is perfect for business travellers : nearby the AirPort and the train station. Easy to get a taxi...
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Dear Guest
Thank you for taking the time and sharing your experience with us. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We look forward to welcome you back at the Grand Mercure Hongqiao, and we hope your next visit will...
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Was upgraded to a kind of suite room on the top floor. Beware of rooms ending with 22. You end up right next to the elevator shaft(s), and if you are sensitive to compressors or whatever it was powering on and off, change the room.
My next one had no mirror outside the bathroom. That matters since the lighting inside...
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Reviewed 29 December 2009
Dear Guest
Thank you for your comments and suggestions. As you know it is only with comments such as yours that can help us finding ways to serve you better.
We must apologize for your experience with the noise and the light in your room. We are making renovations and these issues will be avoided in the future. Nevertheless, it...
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