Very nice river-view room, very clean and close to the subway. However, we weren't informed that the breakfast was not included in the room charge (no price list at the door, no menu to be seen), so a friend and I were surprised when we received a 480 Yuan bill in the middle of our breakfast, which was not of good value at all for some croissants and stir-fry. More

I stayed this year in the Grand Hyatt after many trips to the Shangri La. The main issue is its location, the reception on the 54th Floor and the rooms requiring a lift change. For me it was just time consuming and more difficult that an outside access hotel. My room was upgraded to a Club Room and this was very nice as it had just been renovated. The breakfast for and buffet I found... More

I stayed at this hotel in September. Excellent service and helpful concierge. The decor of the room was slightly dark for my taste, but it was quite nicely appointed. The bathroom was quite spacious with a large tub to soak in as well as a separate shower. I was traveling on business, so I didn't have much time to try the restaurants there except for the casual cafe, which had decent breakfast. The sky lounge... More

Stayed at this hotel during my first visit to Shanghai. Points of Note are very centrally located in Pudong, extremely efficient staff, eager to help all the time. The hotel is an architectural wonder and you are amazed with the views both inside and outside. The rooms themselves are a bit constrained, overall OK. They probably need to upgrade their rooms in a couple of years as everything is starting to show its age furniture/fixtures,... More

Just stayed at the Grand Hyatt Beijing and moved to Grand Hyatt Shanghai, service was pretty good at both places, but Shanghai definitely has the better hotel. Of course everyone raves about the view which is indeed spectacular, it was the room itself with its much more generous size, more modern design and better maintenance that distinguished the property. Breakfast was pretty good too, and I particularly applaud the inclusion of local delicacies such as... More

It's certainly true that there are hotels (and wonderful little boutique hotels) springing up all the time in Shanghai, but I still find myself returning to the Grand Hyatt Shanghai every time I visit Shanghai (which now is twice/year but I've been staying at the Shanghai Grand Hyatt since 2000 on various visits, and I also lived in Shanghai 2004-2007 and used the restaurants and Club Jin Mao and Cloud 9 whenever going over to... More

Everyone talks about the amazing views but they've changed a lot since the Hyatt was opened! It used to overlook the Bund and JinMao Tower but is now overlooked by other higher towers. The Patio lounge is a perfect place to have high tea. Amazing photo's looking down into the 33 floor atrium or looking up at the seashell like ceiling and whizzing glass elevators. Afternoon tea is wonderful - try the special 40 yr... More

We stayed at this hotel on summer 2010 with my two 12 and 14y kids. We loved the stunning views, although we had a lot of fog. Nice hotel, good buffets. nice pool and spa area, and really amazing to sleep next to a window wall on the 85th floor! We were very pleased with the service and sleeping quality was excellent. More

Chinese New Year with Fireworks!! Stayed in a recently refurbished room. On the 60th floor. Corner room with 180 Views over the river. Views into the heart of Puxi! Comfortable. Warm. Just a delight. Fabulous Bathrooms - a tub for two! Piano Bar with great cocktails. Grill with some good Aussie Steaks. Breakfast on the first day was a bit sad. 10am Nothing Left... fight for the last piece of watermelon! Should have stayed in... More