The best thing about this hotel was the view. The worst was the service. The pros were (apart from the view) the attractive well equipped rooms, Cloud 9 bar, the buffet breakfast and the pool and leisure facilities. The restaurants were also pretty good albeit the food in the grill arrived in Chinese style - the side dishes some time after the main course! The cons were the service and the cramped smokey public areas.... more

I stayed at Grand Hyatt with my wife for 2 days.The location and the room was one of the greatest I have ever stayed.When I came to the front desk for check out,they told me that the hotel stay was not paid for the company and they had to draw the amount from mycredit card.Although I know it was paid but unfortunately forgot the voucher,I authorized them to do this action.When I was back to... more

Great location and nice hotel, but unfortunately the reception staff are not very flexible. I had a small issue with my reservation and I ended up arguing with the front desk for over 10 mins. At no time did they offer me any alternative solutions or try to accommodate me. When I tried to escalate the issue to a more senior manager, it took more time. When travelling for business, time is of utmost importantance,... more

This was the highest hotel in the world when we visited in May, standing where only 15-20 years ago, would had been rice paddies! The room was very large with beautiful wood and art thruout. The bathroom had a most interesting layout with glass wall on one side and sliding teak doors across from a WONDERFUL shower and jacuzzi tub. The bar in the room was inset across from a mirrored wall and looked and... more

An amazing experience. The hotel lobby is on the 54th floor! Views to the city and river are great from all angles. They have a great lunch time business menu on the 54th floor. Have a drink o the 86th (or as it 88th?) floor after dark - great views. Rooms are very luxurious and the bathroom great. Try showering on the 75th floor next to window! Service was 100% more

We stayed for six nights during the Total Solar Eclipse on July 22, 2009. (Sadly, the eclipse was rained out. :() We upgraded to the club level, and got a room on the 83rd floor with _stunning_ views of the Pudong river and surrounding city. Club level was an extra $120/night, but the amenities almost made it worth the cost. I'd give it an Excellent rating, but the construction in the area really made it... more

was the tallest hotel in the world when we stayed there. rooms and floor to ceiling windows overlooking windows. restaurants and bars very chic. walking distance to pearl and aquarium. best bathroom EVER.. more

This hotel exceeded my expectations eevery time. In all the years I have been staying here it has never been anything but amazing. I always am able to get the same suite and at almost $3000 a night it is a great value. The staff remember my name and are always very helpful. Can t go wrong with the Hyatt grand more

I was very impressed with the Grand Hyatt in Shanghai, the hotel itself is beautiful and the location is very good with breathtaking views. Drinks in the bar at the top were very enjoyable. Service, as at most of the Hyatt’s I have stayed at, was of a very high standard. Will most likely return to this hotel this October when I go back to Shanghai. more