I stupidly thought Sheraton SPG Member equalled Quality, Service and a smile and didn't read Trip Adviser. What an expensive mistake. When I looked at other reviews of the Hotel I realised what had gone so wrong in this hotel. The Management must spend so long apologising to guests that they have no time to manage the operation. In the... More

The overall experience of hotel stay was good. The room was clean and service was adequate. Of course in the very competitive market for high end hotels of Shanghai, this hotel would not measure up to quite many others, particularly those in Pudong area. The location might be good for those doing business in the western part of the Shanghai... More

I love the staff here with a very strong distinguished sense. One rainy day I was followed by a stranger who want to sell me something to hotel entrance. I was really upset and told security staff of hotel about this annoying tail. The staff stopped guy and made me feel very secured. I will stay at this hotel as... More

Ok, the big issue here: I spent 10 days there and the internet connection is, at best, unstable. But in most cases it just does not work, get DNS error message. As a SPG Platinum, I was hopeful it would be better on the desktop computer at the exec lounge on 27th floor. Nope, it's not. To summarize, all incoming... More

As a frequent traveller to Shanghai, I always try to stay at Starwood Hotels and prefer to stay in Hongqiao area as its most convenient to the domestic airport. My recent stays at the Sheraton Hongqiao have been getting worse and its time to make a change. The disaster started upon check-in. A group from Mont Blanc was checking in... More

in-room wireless internet is often unavailable "we will tell the engineer in the morning"....this is no help when trying to conduct business in other time zones. luckily I had exec. lounge access and I insisted that they open the lounge at 2am so that I could do business. They did so without complaining...but it's not exactly convenient to trot up... More

quite old hotel. I tried to shut down air conditioner, but failed. Other facilities incl. bathroom are old as well. Internet charge is RMB 90 for 24 hrs. Just several blocks away there are many local restarants for breakfast and dinners. Generally, I like Sheraton hotels, but not this one.

When it comes to the standard of the hotel, coming to Sheraton you deffinitely expect something more. As for Shanghai, the rooms are of a really comfortable size, but the bathroom was a little mouldy. The booking agent described this hotel as "near the airport", well, it is not really so. It takes more than 30 minutes to get to... More

This Sheraton is certainly not up to the usual Sheraton standards. The rooms, while spacious enough, had beds as hard as rocks. The staff were pleasant enough and the food was reasonable in quality and price. Shanghai is expensive for accommodation, and next time I will pay the premium and stay near or in the Bund area.