We were lucky enough to experience three different Hilton hotels in China in Shanghai, Beijing and Xi'an, each hotel was one better than the next, although the Shanghai Hilton is by far the best. We stayed at this hotel for two different segments of our trip (the very beginning and very end) and we are glad we arrived in and...
More
Spent weekend visiting Shanghai and stayed 2 nights with my wife. A few positives... (1) Location to MRT/Subway is quite convient, less than 500m, (2) The view from our room was very nice of Pudong skyline far off in the distance, (3) The breakfast buffet is good. There are some critical drawbacks, (1) Our room was quite dated, in critical...
More
Dear Valued Guest,
Warm greetings from the Hilton Shanghai—I hope this message finds you well on your journey onwards!
Thank you for taking the time to share your comments regarding your most recent stay with us. We use guest feedback as an important tool for training and improvement, so we truly appreciate your detailed comments. In particular, I am happy...
More
I stayed at this hotel using reward points so value wise it was worthy. Upon arrival, I was asked to check in at the executive lounge. The staff was prompt, warm and accommodating. The lounge was spacey where private working area could be easily found. The room itself was contemporary (see attached picture). Actually I found the hotel was better...
More
Dear Valued Guest,
I hope this message finds you well on your journey onwards from the Hilton Shanghai!
Thank you very much for taking the time to share your positive experiences during your stay with us. I am very pleased to know the details that made your stay so enjoyable, and appreciate your encouraging words! I will be sure to...
More
Since you arrive at the hotel, you feel the excellent service. People really care about your needs and provide good information when requested. The room is good, comfortable and in the high floors (I stayed at 32nd) the view is amazing. The bathroom has above average amenities, the work area is comfortable, but the speed of the internet connection should...
More
Dear Valued Guest,
Thank you for taking the time out of your busy schedule to share with us what you enjoyed most about your visit. We are very grateful for your encouraging feedback!
Your detailed great comments on hotel room accommodations and staff good service will certainly help us understand what we can do to show our guests our genuine...
More
Some of the rooms are being renovated in the hotel so if you are staying at the hotel ask for onle of these as they are much better than the dated rooms that have yet to be renovated. Customer service could be improved at the hotel, and despite being a US chain the standard of english in the hotel is...
More
Dear Valued Guest,
I hope that this message finds you well on your journey onwards from Shanghai!
Thank you for sharing your concerns regarding your past stays with us. We are always seeking opportunities to improve, so any and all feedback is much appreciated as a tool for our development. In response, I am pleased to inform you that we...
More
I arrived late on a Monday evening. Luckily, the Executive lounge was open and was able to conduct a business meeting. The staff was supremely helpful. The food was very good by global standards and the beverage choices were more than acceptable. The Executive Lounge breakfast was more than acceptable. Rooms were very comfortable, the spa/baths were very nice, almost...
More
Dear Valued Guest,
Warm greetings from the Hilton Shanghai!
I would like to begin by thanking you for sharing your comments regarding your most recent stay with us. We are always eager to know what our guests enjoy most about our services, and I am pleased to know that you enjoyed many aspects of your experience with us! I will...
More
After 3 visits to Shanghai still very happy to stay at this hotel.
Absolutely wonderful Executive Lounge, the staff there is really attentive and every time amazing how fast the remember one from 1 day to the next.
Great location, walking around French Concession, short trip to the Bund.
New rooms are great, especially the large corner ones with huge...
More
Dear Valued Guest,
Thank you for taking the time out of your busy schedule to share with us what you enjoyed most about your visit. We are very grateful for your encouraging feedback!
Your detailed comments on Executive lounge and service will certainly help us understand what we can do to show our guests our genuine hospitality and create a...
More
Have stayed here a few times on work trips, the staff is exceedingly friendly and the rooms and public areas/restaurants are nice and appear to be relatively new. The executive lounge is very comfortable and has a terrific breakfast buffet. The Jing'an temple and park are just a block or so away, and there are several restaurants and shopping options...
More
Dear Valued Guest,
Warm greetings from the Hilton Shanghai: I hope that you have enjoyed a pleasant journey onwards from our property and that this message finds you well!
Thank you for taking the time to share your comments with us regarding what you enjoyed during your stay. I do appreciate for your compliment comments on our Executive lounge including...
More
Had a very pleasant stay April 26-May 2. The hotel is located about a 5-minute walk (500 meters) from the Jing'an Temple Metro stop (line 2). A word of advice for those planning on using public transit all the way from Pu Dong Airport (either the Metro or Maglev Train/Metro combination), take the Airport Bus (Line #2) nonstop from the...
More
Dear Valued Guest,
Warm greetings from the Hilton Shanghai—I hope this message finds you well on your journey onwards from our city!
I want to firstly thank you very much for taking the time out of your schedule to share your detailed comments about your most recent stay with us. I am especially grateful that your comments reflected a positive...
More
We stayed here in May 2012, and the rooms were clean and tidy. Very little noize, and absolutley first class. This was on 27th floor, maybe some other rooms are old, but I couldn't tell.
Location is very good for Shanghai nightlife, and there are even some seedy bars across the street, that can work for a drink either end...
More
Dear Valued Guest,
Warm greetings from the Hilton Shanghai: I hope that you have enjoyed a pleasant journey onwards from our property and that this message finds you well!
Thank you for taking the time to share your comments with us regarding what you enjoyed during your stay. I do appreciate for your compliment comments on our new renovated room...
More
If you own or manage Hilton Shanghai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
368 Reviews
170 Reviews
98 Reviews
