When I'm going to the lobby bar of a five star hotel, paying 130.- RMB for a gin & tonic, I expect the service to be excellent, instead we got yelled at several times "WHAT DO YOU WANT??", and service staff strongly expressed how annoyed he was with our request for a straw. A shame, as the hotel is really... More

It is a magical experience from the moment you step on the property. I have been visiting China for almost 20 years, and it is the BEST experience I have ever had. Service, food, room, etc. are top notch.

When I asked where I could enjoy a nice, gourmet burger in Shanghai, the concierge told me to try BURGER KING.. enough said. When I told him that was not an option he failed to come up with any other suggestions.. then I remembered that The Peninsula hotel nearby had a good lunch place so I asked which direction to... More

Stayed here for two nights in early May 2013 and could not have been happier with our decision. It was our first time in Shanghai and with only two days we tried to plan a head with restaurants and trips. I may have been that annoying guest who emailed the concierge a million times with questions and silly requests that... More

Stayed here for 2 nights on 17-19 May 2013. The location on the Bund is excellent, within walking distance to all the nice restaurants on the Bund. The 3 on the Bund, with Jean Georges, is directly adjacent to the hotel, the M on the bund is right across the street. Within 10 minute walk to the Fairmount Peace Hotel... More

We stayed at the Waldorf Astoria Hotel April 26-28. The location is outstanding, right on The Bund. I believe we were upgraded due to the Amex platinum deal. The view of Pudong at night from our window was breath taking see attached pic. The room was large, huge window, lovely desk, a sofa and comfortable chairs, the bed was the... More

This is the nicest hotel I have ever stayed in anywhere. Need I say more? Room was beautiful, the public areas were spectacular, the service was great. We had a view of the river from the room which had a walk in closet and the hotel Bathroom was wonderful with a huge tub and walk in shower. Fresh ice was... More

Having previously stayed in this hotel's historic section during Shanghai's 2010 Expo, we were curious to experience the accommodations in the Waldorf Astoria's recently completed tower. Coming in from the airport, our taxi driver first attempted to deposit us at the hotel's entrance on the Bund, underneath its distinctive steel and glass canopy. But before we could unload our weary... More

It is a magical experience from the moment you step on the property. I have been visiting China for almost 20 years, and it is the BEST experience I have ever had. Service, food, room, etc. are top notch.