Great hotel, Pleasant efficient reception. Well appointed room with very comfortable bed, great after a long flight. Breakfast is excellent with great choice

We stayedfrom 6 nights last May 20 -27 and we enjoyed the Swiss hospitality. We got the hotel car Audi pick-up from the Pudong airport it was convenient and no need to bring Chinese yuan can add to room charge. The hotel location was great near public transportation, restaurants, mall, nanjing road. We also tried the breakfast with variety of... More

We stayed at Swiss Grad Hotel Shanghai in May for 2 nights. We were at 12th floor facing to Kerry Center. The room was not large (about 23 sqm), but new and clean. The bathroom had a large bath tab, and a separate shower. It was difficult to find switches and we couldn’t turn off one light before we sleep,... More

The hotel is very conveniently located - the street at back of the hotel leads to the mall and Nanjing West Metro station. I liked my room, the lovely lavender pillow from the pillow menu and the location. I stayed here 5 nights and loved my stay. In breakfast, they served a bread and butter pudding (yeah! at breakfast!).... with... More

It was my fifth trip to Shanghai, and my first time to a Swissotel brand. It was freezing when I checked in, and somehow, the friendly guest service assistant at the lobby forgot to inform us about the freezing conditions of my room. For the first time ever, I had to sleep with layers of clothing, ala man vs wild!... More

Stayed in this hotel in May 2012. This hotel front line management and general management supervision should be reviewed. The working staffs training are are trained like robot and follow their supervision management strictly to instructions without hospitality industry discretions. A general mismangement training provided by their management supervisors. I was very much embarassed, not customary to Swissotel stanfard. Lawrence.

Everything about this place is great. Location is away from the hordes of tourists on the Bund. The room is as you would expect - perfect - and the staff is also wonderful. Loved the location and the hotel. The breakfast is off the charts amazing.

I have been fortunate enough to stay here twice. Beautiful hotel. Great service, luxurious rooms and terrific location. Metro station right next door and at the very western end of Nanjing Road. I loved the hotel pool!

I only stayed here for a night. The bed and shower was comfortable, and the breakfast had many choices. Location is right at the city centre next to metro station too, very convenient. Definitely will come back again.