My family and I have been patrons for the past three years,the manager Chirag Patel is excellent in his position.His customer service skills are the best.Evette Polk has been there since all of our stays with you,she is excellent at her job as well.They both deserve a raise.Lethia Hutchinson,Melissa McCain, Peaches Purifoy, and John Hillman should be mentioned as well.My... More

My parents stayed here for my college graduation, they flew from DC. They said the front-desk clerk Kimberly made them feel so welcome & Invited, she was so sweet and nice with the most amazing personality ever. I met her on the day we checked out she asked us how was our stay and they comment Kimberly and told her... More

We have stayed at this hotel at least 2 times a year for the last 2 1/2 years. We always get outstanding and excellent customer service; the staff is friendly and helpful. Excellent room rates, rooms are always clean. The new renovates look great, the rooms look brand new...We have never had any problems at this hotel. We will keep... More

I stayed there on April 28, 2013...the front desk staff was very friendly and polite upon check in and when I checked out...The hotel has been renovated and looks great, the rooms look brand new...Had a problem with my reservation (booked through a third party) but thankfully Mr. Patel, the GM, went above and beyond to make sure that my... More

We were in town for A-Day and had originally made reservations for Holiday Inn Express but got bumped due to overbooking. My Aunt was skeptical because we don't usually stay at Best Western. The clerk that checked us in was very warm and friendly in demeanor. She was so apologetic even though it wasn't their hotels fault. We got in... More

Came to Opelika on a two day business trip. Everyone there was exremely friendly and helpful. I really like the layout of the hotel and access to the front lobby. The hotel looked brand new, but it was seven years old. Rooms were very clean and spacious. The lobby area and breakfast area was very nice. I will definitely stay... More

Pulled up to the front entrance and got off my motorcycle in the rain just after lunch. Went in and the clerk apologized because the rooms weren't ready yet. She said they would hurry and get a room ready for me and she went and made a fresh pot of coffee. After riding all morning in the rain and wind,... More

I booked my reservation through priceline and upon my arrival there was no record of my reservation. This was inspite of me having a confirmation of my reservation. We were unable to get the room we booked and had to settle for what they had remaining - a smoking king or non smoking double room. We were tired and reluctantly... More

We booked our room (handicapped/king room) on-line & guaranteed it for late arrival. The room was no longer available when we checked in. This was our only complant. All staff was gracious, friendly, professional. Breakfast was good. Hotel location was convenient; it's on a road that parallels the freeway, so you may want to call ahead for specific directions. For... More