Filthiest hotel room I have ever seen. Housekeeping was only doing minimal cleaning, The clock radio, the door, and several other surfaces had stains from food slopped on them. I would have changed rooms, but this was already my second room and it was late.
I was awakened twice during the night when someone attempted to enter my room (I...
More
This Best Western appears to be relatively new and is fairly nice. The rooms are pretty standard for Best Western. I didn't find any reason to complain about mine. It's nice that it has a big flat screen television and the windows open all the way, which I like. Also, the hotel is in a great location because it's near...
More
I came at midnight and was taken to my room and the first room had a huge stain on the blanket. Asked for another room and that one had stains too! I was so exhausted I had no choice but to sleep there. I had nightmares throughout thinking bugs were crawling on me. I was not offered a discount. I...
More
Traveling Guest,
Although we do strive to exceed guest expectations in every aspect of our services to you, we were unable to do that and would like to apologize for the inconvenience you experienced. Every feedback is important to us and it helps us to improve on our service level for important guests such as yourself. Once again, I do...
More
I was very skeptical of staying at a Best Western. I was in town on business and needed a hotel close to Marshall Space Flight Center. Most of the ones that I have stayed at were not clean. This hotel was nice. The staff was friendly. The hotel is very close to some amazing restaurants and shopping. Rosie's Mexican Cantina...
More
To Business Traveler,
Providing superior customer service is our main goal but not the only one. We are glad you enjoyed your stay with us and look forward to having you again. I agree, Bridge Street is awesome since it has everything from shopping to dining to entertainment in one stop. We hope to see you soon.
Kru Patel and...
More
My family and I went out to visit UAH and was concerned about Best Westerns. This place was 100% great! Great beds, Huge flat screens, huge breakfast selection. Many pillows, candy on bed. It felt like a 4 star! I will stay here again. I got this place through hotwire and was concerned about it even being a 3 star....
More
To Traveling Guest,
It was a pleasure to accommodate you and your family needs at our facility. We do have a few German restaurants and I agree with you that they are great. I still have yet to pick one as my favorite. The walking distance to many others right out the door is very convenient especially for when guests...
More
We stayed two nights in January. The second floor room was too warm when we arrived but the AC made it comfortable. Room was clean, probably the best best western we have stayed at. Location had several restaurants nearby. Also close enough to Space Center, which was excellent. The Bridge street mall was nearby and very nice, if you like...
More
Valued Guest,
Being in close proximity to many things is always a convenience when traveling to different places. We do appriciate your feedback as it helps us to improve and serve every guest in our hotel as a family member. I do agree, the Bridgestreet mall is upper scale but it's like a one stop shop for everything from shopping...
More
I was in Huntsville for a business trip. The flat screen TV, fridge, microwave and breakfast were great!
To Business Traveler
Thank you for choosing us as your "suite" choice for your lodging needs. Being able to relax in a spacious room is always a good thing especially when it feels like home. We hope to see you soon on your next visit.
Rocket City Staff
More
The culprit here is Hotwire, the blind-bid hotel website that promised me a three-and-a-half star hotel in Huntsville, Alabama, proper, for prices not available on regular see-what-you're-getting hotel websites.
Hotwire failed on two counts:
First, I had a good idea about the genuine three-and-a-half star hotels in Huntsville (not Greater Huntsville). They include Marriott and Embassy Suites ... but a...
More
To valued guest,
I would like to apologize for the confusion that has been caused to you. We are in the process of refreshing some things to update the hotel. I agree that although we may not seem like a three and half star hotel, we do strive to provide the superior customer care that each guest deserves. Being located...
More
We were in Huntsviile to visit friends in early November and had booked a room at this hotel.
Locations was good as it was close to everything but far enough off the street to make it a quiet sleep. Room was clean and comfortable. Flat screen TV was great and the fridge came in handy.
The Mrs. used the gym...
More
To Traveling Guest,
We are glad you and your wife enjoyed our facility and the amenities. We did change our fitness center around to make it easier to access and function which has been a plus. We always strive to provide superior customer service to all guests so they can have a memorable stay. On the downside, one of our...
More
I'm a frequent visitor to this hotel and have never been dissappointed. The staff is courteous and friendly and seem to be genuinely interested in my having a good stay. The rooms are clean and spacious, and the location is quiet. It has free cable and high-speed internet. The fridge and microwave are nice to have. It's within easy walking...
More
To our Consistent Guest,
Thank you for taking the time to let everyone know about your continued great experience with our hotel. Whether you are coming in from your workout or just grabbing a freshly baked cookie in the lobby, you always bring a smile to our faces. We know we work hard to make sure all of our guests...
More
If you own or manage BEST WESTERN PLUS Rocket City Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
91 Reviews
20 Reviews
