Customer service checking in was fine, but that was the end. It was cramped and run down. Street noise was terrible. Beds were small and hard. There were only enough pillows for each person to have one, tiny, lumpy pillow. The computer chair in the room was completely broken. Shower did work good though. No vending and ice on second... More

REALLY REALLY BAD! Dirty, inside and out! Breakfast coffee watered down and tables sticky! Toilet would not flush. The walls in the room looked liked they were splashed with soda and never cleaned up.Tub would not drain, and employees were very rude! We wouldhave left, but there wa so much going on that weekend in Bermingham we could noy get... More

This hotel was an adequate place to spend the night for my recent graduation from Samford University. I had previously stayed at another Quality Inn in Birmingham and actually thought that was where I was making a reservation at. The bedding was stained, the ac did not work in the first room (the staff begrudgingly moved us to another room).... More

Toilet wouldn't flush. Room floor not level almost tumbled out of window. Armoire was extremely dusty. Entire hotel placed on a hill. Parking lot is not well. The staff was helpful. Had a problem and maintenance came right up.

Quality Inn was my first choice when me and spouse decided to choice somewhere to stay over the weekend from our long 10 hr drive but we deciede to stay anyways to save money. As we arrived at the hotel the appreance was not that bad. Once we were checking in I must say that the customer service was horrible.... More

I was a bit worried about booking this hotel after reading a few reviews and my fears turned out to be true. My husband and I were on a long road trip throughout the south and decided to stay at various types of establishments throughout our trip. We didn't budget to stay in luxurious hotels every night, so we decided... More

I wasn't expecting this hotel to be amazing, but it just was pretty horrible. First issue - The woman working at the front desk was very rude. We walked into our room and had to walk right back out because the room smelled so strongly of cat urine. We went back to the front desk and told the woman what... More

I was hesitant to book at this hotel after reading the mixed reviews but decided to give it a try. This is an older property just off I65 south of Birmingham. It is a 3-story building with the bottom two floors having outside entrances. I had a 3rd floor room. I found the room to be relatively quiet and of... More

Attempted to check-in on January 6, 2012 using choice rewatd points. The person at the desk wanted to photocopy our drivers license and credit cards. Did this in New Orleans at another hotel and my id was compromised. Under no circumstances should anyone photocopy your information. We checked into the comfort suites at another location in Birmingham.