First off their rates change daily. Depends on what the "general manager" wants to charge. Second they painted the wall, and had no wet paint signs. Ruined my t-shirt and a hand made baby blanket. Then just tried to wash it for us. $25 t-shirt+$75baby blanket= $100. Their solution for compensation was $27.50 off the the already over charged room... More

8 year old daughter and I drove over from Pensacola Beach FL to visit family that was staying in one of the many gorgeous high rise condos.We were not planning to stay the night but after spending a long day on the beach and going to dinner, I did not want to drive back to Pensacola. I found Best Western... More

Have stayed here twice now, with the most recent last week. Prices for this hotel are too high for the amenities lacking. Shower/tub had issues and ice maker by the door was loud ALL night. BUT the proximity to the ocean and nightlife is wonderful. My child enjoyed the outdoor pool but not the indoor, too crowded usually. Bed was... More

My family stayed for two nights here for a short beach trip with the kids. We loved the fact that they had multiple pools to choose from and that the hotel was directly on the beach. There is plenty to do right around the hotel. Shopping, attractions, eating. The attendants in the lobby were so helpful as well and offered... More

These people stole $329.00 from me. The reservation agent made the reservation for the wrong dates and charged me for her mistake. After admitting their mistake to not only me but my attorney as well they still kept the money. They did nothing to resolve the situation. So I paid for a hotel room I never stepped foot in. Do... More

Booked a last minute trip nonlinear thought we would get a room with a street view but to our surprise we got a wonderful view of the gulf. Everyone was helpful and friendly. My only complaint is I thought the bed was way to soft. But that is just me.

Do not stay here. I found out the locals drive/walk here to use Best Western's swimming pool, hot tubs, & beach. They also steal things out of vehicles & steal your shoes while you're on the beach. The staff doesn't seem to notice or care either. So why pay hundreds of dollars when you can use the facilities for FREE???... More

My experience with this hotel and its staff was and has continued to be horrific. I would not stay or advise anyone to ever stay here. I was quoted a price over the phone which I repeated back to the associate making my reservations. I then continued to give them my credit card information solely because of the price I... More

This hotel located right on the beach at Gulf Shores was perfect for our overnight stay. The king-sized room facing the gulf was spacious and comfortable. The large bathroom was outfitted with large, fluffy towels and all the amenities. We enjoyed a great breakfast in the first-floor restaurant. The staff we encountered were helpful and friendly. I would definitely book... More