There was a discount coupon put in one of the travel magazines that you pick up at the AL-TN border. It advertised rooms for $59. Microtel simply refused to honor the coupons and said that they were out of the rooms to which the coupons applied. The rooms remaining met the description in the coupon. The motel simply dishonors the...
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Horrible customer service from the guys who work there and would rather be somewhere else than dealing with customers. After losing our home from the tornadoes in April we stayed there a good bit because it's all we could afford. Everything was great until sept when I was charged again for a night in august and made my account go...
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I would like to start by thanking you for the opportunity to improve our service, and offer my apology for the inconvenience you’ve suffered.
I do know that we were having difficulties with our credit card processing, where payments were hitting guests’ banks up to a month later than anticipated. This resulted in confusion, as they were by then unexpected...
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We came here for our daughter's wedding and had 3 rooms reserved. We were impressed with the facilities and were treated kindly by the front desk personnel, they were even able to handle some special last minute requests without any difficulty. We stayed for 3 nights and slept comfortably each night (quiet rooms, comfortable beds) and had a nice continental...
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We have always been treated nicely at this location. All emplyees act as if they value our stay. We have been given a great rate. Will stay with them whenever in the area.
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The hotel is very clean, staff friendly. The hotel in a very good location. We stayed ten nights and will stay again.
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Stayed at the Microtel for a couple of months while house was being builit. Very reasonable rates and very satisfied with the staff and service. Very pet friendly which was nice considering we had a hairy friend staying with us over the two months. Continental breakfast nicely layed out every morning. Free USA today paper M-Friday. Convieniently located next to...
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This hotel is in a fabulous location for someone just passing through. The Walmart is right next door, and there are many nice restaurants very close by. The hotel is extremely clean and, as a single girl, I had no fear about staying alone. I would definitely stay there again.
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This hotel was brand new and smelled like a brand new home! As soon as you enter the lobby you will know that this hotel is very new. Everything is so clean and spotless. It is located in the perfect area with lots of restaurants within walking distance. (We ate at the BBQ joint right up the road and it...
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We reserved four (4) rooms for a period of 6 nights in June, 2006 to attend a summer workshop in Birmingham. This is a newly built hotel, just opening in June, 2006, and of course the rooms were very nice. The staff was also very friendly. The hotel is conveniently located off I-65 North (easy access off/on); lots of eating...
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