It was an amazing customer service I have ever experienced. Thanks to Ranjan Lama for his co-operation.Reached hotel on 4th May, room was clean and warm. The receptionist ( Lamu) was very helpful. The hotel promise to provide 24x7 warm water, however the first night, no water was available, but the service people was more than helpful to provide water... More

It was a awesome stay at Hotel Shangrilla from 8th May to 10th May,2012. Though I have booked this hotel 3 months prior to our visit , I was amazed at the professionalism of Mr. Ranjan Lama who arranged everything for us right from our travels to our memorable stay at this hotel. Being located at Mall road , I... More

you sit there for half n hour, then you might, just might, get the menu card. We went there last December, and on an order of Chicken in Oyster sauce, we were provided with some concoction of Chicken Manchurian and Chilly Chicken. When asked whether there was a mistake as the dish looked hardly like we ordered, the reply from... More

We stayed in Room 102 from 11 April to 17April 2012 which was very comfortable and clean, When we mentioned to Lhamu, the inhouse executive, that our room was cold she arranged for an electric heater to be supplied. The breakfast was more than enough and a good start to the day. Lunch and dinner in the restaurant was good... More

The Shangri-la is housed in an older building on the Mall. Now, being on the mall means that it is noisy up to about 9 pm when the shops close and the shoppers leave the area. That being said, the Shangri-la was a good choice for the busy, large town of Darjeeling. It is a lively place, close to the... More

We stayed in Darjeeling on 2 separate occasions over a 10 day period and we both wish we had stayed here first. For approximately $AUS60 we had a huge room with sitting area and en-suite, a view over the mountains from the beautiful bay window. In fact, if you go to their website http://www.hotelshangriladarjeeling.com/ our room is featured. When we... More

What a amazing place....bang in the middle of things yet still quiet.Very nice breakfast in bed every morning served by your own "on-call" maid...Lhamu, a very friendly and beautiful lady...always smiling and wanting to help. This hotel is a must....we will be staying there again for sure.

Travel date - 13 Apr 2012 - 16 Apr 2012 I have made the trip to darjeeling with my family which included my two and half year old daughter. Naturally her comfort came first. We stayed at Hotel Shangrila, Darjeeling and I'll list down the reasons why you should also choose to do so. The room# 101 is BIG, with... More

This is the best hotel we have ever stayed in Darjeeling. We had a big, comfortable attic room with huge windows to view the mountains and the town; unfortunately due to bad weather we could not view the mountain. We were treated like royalty from start to finish. The staff are the most excellent and very help full, especially I... More