Moved here from another ITC property in Hyderabad and have to say that they're very consistent. Great service, but also very dilapidated properties. Seems they all need some tender loving care. ITC also seems to have become less international and more targeted towards local custom. The breakfast spread is very sparse. There is a variety of dining outlets though and...
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Stayed twice here and the experience remains the same across all the typical business hotels. Plastic smiling staff trying to pamper you as much as they can. I feel that the hotel lacks the warmth due to which you cannot stay here for long durations. Being a big hotel, they have many guests to take care of and I felt...
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Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.
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I stayed here again - has been at least half a dozen times now over the past few years - recently for a couple of nights. The hotel is in a decent location (as much as locations go in Chennai) and the lobby and common areas are quite nice. Food at Dakshin (though I did not try the most recent...
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Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.
Thanking you once again...
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While it is positioned as a 5 star but it definitely packs in a punch of far greater luxury! Easily one of the better hotels I have stayed in. Courteous and very helpful staff (needed when staying in a city where the local language is unknown). Centrally located with good facilities. In room dining was also exceptionally good!
Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.
Thanking you once again...
More
Staying at this hotel reminds me of being at home, being nurtured and taken care of at every step beginning from entering the hotel to leaving it. I have always enjoyed my stay with them as the staff are so friendly and go all out to ensure your requests are met. Yes the occasional denials exist but are so minimal...
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Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.
Thanking you once again...
More
My wife and I stayed here for a week and found all the staff most courteous and helpful.
The porters and doorman all knew our names within 2 days. The concierge offered excellent advice on local excursions and took a close personal interest in how it turned out.
The Coffee Shop staff were so polite - the service was almost...
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Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.
Thanking you once again...
More
A hotel is defined by it's staff and service. During my stay, I experienced topped rated service and the staff was very responsive and courteous. This was my first stay in India and I would definitely recommend the Sheraton Park Hotel & Towers to others that are traveling to Chennai. The rooms were very comfortable and quite, I was able...
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Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.
Thanking you once again...
More
The hotel may be just another ITC-Sheraton product but I have noticed the guest care to be unlike any star hotel I have stayed. The hotel personnel go to a great extent to make your stay comfortable and memorable. Location is almost at the prime neighborhood of the city. Expect a 30-45 minutes drive from the airport. Check in was...
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Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.
Thanking you once again...
More
- Good quality rooms - nothing outstanding but decent
- Good Buffet breakfast
- Fairly centraly located - you could still take a while to get to your location due to traffic
- Good Customer Service - staff is responsive
- Average Gym
- Good pool
- On the pricier side but thats not unusual in Chennai
- You can...
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Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.
Thanking you once again...
More
The room was very comfortable. I especially enjoyed those essences that your spray on the pillow. I slept like a baby. The staff was courteous and professional as well. They responded promptly, even arranged for medicines and other food for me as I had a slightly upset stomach.
Dear Guest
Greetings to you from Sheraton Park Hotel & Towers, Chennai!
Thank you for sharing your experiences at the Hotel on TripAdvisor.
We are delighted to receive your feedback. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.
Thanking you once again for your valuable feedback and looking forward...
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